Facilities Assistant

A2Dominion; Oxford; On-site; GBP 15,000 - 17,000; Part time

Job summary

A leading UK housing association is looking for a motivated Facilities Assistant to join their Property Services team in Oxford. This permanent part-time role involves providing a customer-focused reception service and ensuring the office environment is safe and welcoming. Ideal candidates will have GCSE qualifications in Math and English and possess strong communication skills. The job offers flexible working hours and competitive benefits including up to £300 health allowance.

Benefits

25 days holiday plus Bank Holidays

Up to 8% contributory pension

Generous annual health and lifestyle allowance

Qualifications

• Educated to GCSE level or equivalent in Math’s and English (Grades A*- C).
• Able to use IT packages/software (Microsoft Outlook, Word, Excel) to maximize efficiency.
• Have a willingness to learn and provide an excellent service.

Responsibilities

• Meet and greet visitors, ensuring a welcoming environment.
• Maintain cleanliness and organization of reception and meeting areas.
• Handle internal and external mail and packages appropriately.
• Assist in health and safety compliance and building checks.

Skills

Customer service skills

IT proficiency (Outlook, Word, Excel)

Willingness to learn

Education

GCSE in Math and English (Grades A*-C)

Job description

Facilities Assistant

Salary: £15,962 – £16,801

Location: 6 Collins Street, Oxford, OX4 1NN

Contract: Permanent, 22 hours across 5 days per weekp>

Working pattern: Monday to Thursday – 8:30am to 1:00pm – Friday – 8:30am to 12:30pm

DBS check required: Basic

Advert closing date: Friday 9th January 2026

Role Overview

We are looking for a Facilities Assistant to join our dedicated Property Services department. The successful candidate will be responsible for provide a customer focused facilities and reception service within the office for both visitors and staff and to maintain a safe working environment.

Key responsibilities

• To meet and greet visitors including customers who may be challenging and require additional support
• To inform hosts promptly and ensure security procedures for signing in are followed
• To deal with their queries where possible and escalation enquiries to an appropriate Manager where necessary
• To be responsible for keeping the reception area and any interview/meeting rooms tidy and supplied with appropriate items, ensuring any literature on display is relevant and up to date
• To respond to Facilities requests for work on the Facilities ServiceNow service desk
• To carry out the group’s Starters, Leavers and Movers (SLaM) procedures including taking photographs and issuing security passes for staff
• To be responsible for dealing with all internal and external post/packages. Opening, distributing and franking post ensuring that the franking machine is kept sufficiently in credit
• To monitor post usage, redirecting staff to more cost-effective solutions, such as external mailings, as appropriate
• To supervise maintenance and cleaning contractors carrying out minor building repairs / projects within the office and ensure they are working safely
• To be responsible for ordering stationery and welfare consumables (tea, coffee, etc.) for the office and ensuring that there are adequate basic items available and ensuring adequate supplies of paper at print/copy facilities
• To raise purchase orders using our bespoke purchase ordering system and resolve invoicing queries in a timely fashion
• To liaise between archiving / EDM contractor and dept. for the onward storage disposal of documents
• To undertake thorough building checks and record/report findings around matters such as office cleanliness, adherence to our “flexible office working” policy, waste and recycling, health and safety breaches or repairs
• To help deliver on health and safety compliance in relation to Workstation Assessments, Care of Substances Hazardous to Health (CoSHH), risk assessments/method statements, fire safety
• To find, record and publish figures, such as numbers of visitors, stationery spend ahead of weekly meetings

More about you

• Educated to GCSE level or equivalent in Math’s and English (Grades A*- C)
• Able to use IT packages/software (Microsoft Outlook, Word, Excel) in order to maximise own efficiency and effectiveness
• Have a willingness to learn and provide an excellent service

About us

We’re a UK housing association committed to a vision – providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

Benefits

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service prorated based on hours worked
• Up to 8% contributory pension
• Flexible working
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.