Facilitator Network Manager

MindGym; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading behavioural science firm in London seeks a Facilitator Network Manager to oversee and support a global network of facilitators. This role involves defining quality standards, building relationships, and ensuring high performance while fostering a collaborative community. Ideal candidates will have operational experience and a data-driven mindset, along with strong communication skills. The position offers hybrid working arrangements with a focus on personal growth and client success.

Benefits

Hybrid flexibility

Impactful role in client success

Opportunity to shape a community

Qualifications

• 3–5+ years’ experience managing others to deliver results.
• Proven ability to maintain performance standards at scale.
• Strong organisational skills, including workforce allocation.

Responsibilities

• Define and maintain quality standards for facilitator performance.
• Build strong relationships with facilitators.
• Monitor sessions to identify areas for improvement.

Skills

Operational management

Relationship building

Data-driven mindset

Communication

Performance standards management

Tools

Salesforce

Job description

Overview

Facilitator Network Manager London (Hybrid - 2–3 days/week in-office) | Permanent | Manager (no direct reports, freelance network responsibility)

Want to shape and support a global community of facilitators delivering world-class learning experiences?

At MindGym, we use behavioural science to help people think, feel and perform better at work. Behind every impactful client programme is our network of freelance facilitators — and we’re looking for someone to help them thrive.

Why this role matters

Our facilitators are the face of MindGym for thousands of participants around the world. Your work will make sure they feel supported, connected, and set up for success — while also helping the business scale with confidence.

You’ll blend operational rigour with relationship building, creating an engaged community that loves working with us and delivering to the highest standards.

What you’ll be doing (and why it’s not your average role)

You’ll:

• Define and maintain quality standards for facilitator performance and client delivery
• Monitor sessions through feedback and evaluations, using data to spot improvements
• Provide targeted training, coaching or briefing to raise the bar on delivery
• Build strong, trusted relationships with facilitators - ensuring they feel valued and supported
• Lead facilitator communications, engagement, and recognition initiatives
• Manage onboarding and induction of new facilitators to ensure readiness
• Partner with Sales and Delivery teams to plan capacity and allocate facilitators effectively
• Act as the go-to escalation point for delivery issues, resolving quickly to protect client experience
• Use performance data to optimise utilisation, improve client satisfaction, and drive operational efficiency
• Represent the facilitator perspective across internal processes and decisions

What makes you a great fit

You’re someone who loves creating community, keeping operations smooth, and elevating others to do their best work.

• 3–5+ years’ experience managing others to deliver results - ideally freelance or contractor networks
• Proven ability to maintain performance standards and manage quality at scale
• Strong organisational and operational management skills, including workforce allocation and planning
• Excellent communication and relationship-building skills, with the ability to influence without direct authority
• Data-driven mindset - able to translate metrics into action
• Commercially aware, understanding how facilitator performance links to client satisfaction and revenue

Bonus points if you:

• Have experience in L&D, coaching, or behavioural science environments
• Have managed international networks and cross-cultural communication
• Know your way around Salesforce, scheduling tools, or other operational platforms

Why you’ll love working here

• The chance to shape and grow a global community of facilitators
• A role that combines operational rigour with relationship building and creativity
• A high-growth, people-first business where your work directly impacts client success
• Hybrid flexibility - time at home balanced with time in our central London HQ

About MindGym

MindGym started at a kitchen table in 2000. Today, we’re a global business that has worked with over half the FTSE 100 and S&P 100, helping more than five million people unlock their potential. We design and deliver behavioural science-based experiences that transform performance, leadership and culture at scale.

Diversity, Equity & Inclusion at MindGym

We’re committed to building a culture where everyone feels they belong, and where individuality is celebrated. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. We also support flexible working arrangements wherever possible.