F&B Team Leader

Accor; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company is seeking a Customer Relations professional in Cardiff to build strong guest relationships and ensure satisfaction. This role includes team leadership, promoting hotel services, and managing operations efficiently. Ideal candidates will have excellent customer service skills and a commitment to quality. The company offers various benefits including free stays and professional development opportunities.

Benefits

Free night stays in UK hotels

30% discount in Accor Restaurants

Continuous professional development

Cycle to Work Scheme

Eye Care Voucher

Extra holidays

Pension Scheme

Qualifications

• Behaves and acts in an exemplary fashion, embodying the brand mindset.
• Conveys the hotel's image through his/her attitude, professionalism, and involvement.
• Remains polite and courteous at all times whatever customers may request.

Responsibilities

• Build strong guest relationships from arrival to departure.
• Ensure guest satisfaction and promote hotel image.
• Manage inventory and minimize losses.

Skills

Team supervision

Customer service skills

Sales improvement

Professionalism

Communication

Job description

Customer Relations

Build strong guest relationships from arrival to departure. Anticipate and respond to guest needs. Ensure guest satisfaction and promote hotel image.

Safety & Environment

Keep work areas clean and safe. Follow safety protocols and environmental commitments.

Administration

Manage inventory and minimize losses. Track equipment usage with Assistant GM.

Sales & Promotion

Promote hotel services and special offers. Support sales initiatives and enhance guest loyalty. Drive revenue through creative upselling.

Team Leadership

Deliver warm, high-quality service. Motivate and train team members. Ensure staff presentation and support skill development.

Operations & Standards

Organize F&B operations efficiently. Monitor stock levels and presentation of food & drinks. Maintain hygiene and equipment standards. Ensure legal compliance in beverage service.

Qualifications

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Develops revenue and profit margins
• Helps the hotel meet its targets
• Provides information for guests within his/her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour. Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests. The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Benefits

• Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• Pedal your way to work with our Cycle to Work Scheme
• Take care of your vision with our Eye Care Voucher
• Enjoy extra holidays every year
• Plan for your future with our Pension Scheme
• Explore Merlin Entertainment with our exclusive discount
• Celebrate your birthday with our special Bonanza
• Savor the Accor Dining Experience at our hotels/restaurants
• Seize development opportunities through Accor Academy
• Prioritize your well-being with VIVUP
• Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.

Our objective is simple: make you grow and give you the spark to unleash your personality and many more benefits and perks await you.