F&B Attendant (Night) - F&B Service (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 26,000 - 35,000; Full time

Job summary

A prestigious hotel in London is seeking a Night Food & Beverage Attendant for the In Room Dining team. The role involves assisting in service, maintaining cleanliness, and managing orders through the hotel’s systems. A positive attitude and customer service focus are essential, and applicants must be legally eligible to work in the UK. This position offers a permanent contract with opportunities for personal development within a supportive team environment.

Benefits

Annual earnings up to £35,000

Pension scheme with contributions

50% discount in restaurants

Team member and Friends & Family rates

Extensive discounts on benefit platform

Private medical insurance access

Educational sponsorship

Interest free season ticket loan

Employee Assistance Programme

Bike to work scheme

Employee recognition schemes

Free meals on duty

Qualifications

• Legal eligibility to work in the UK.
• Experience in food and beverage service is preferred.
• Ability to work 40 hours per week on a shift rota.

Responsibilities

• Assist in the opening and closing procedure of the outlet.
• Maintain cleanliness and stock for service periods.
• Take in room dining orders via phone.
• Post orders correctly in Simphony POS.
• Use Opera to gather necessary information.

Skills

Positive energy

Attention to detail

Customer service

Tools

Simphony POS

Opera PMS

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Food & Beverage Attendant – In Room Dining at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Benefits

• Annual earnings up to £35,000.00 (£26,607.36 base salary + non-contractual tronc)
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Food & Beverage Attendant – In Room Dining, to join our Food & Beverage department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• Assist in the opening and closing procedure of the outlet.
• Ensure the service area is fully stocked for each service period. Take special care in maintaining cleanliness and report any damage when it occurs.
• Take in room dining orders via phone in line with the SOP.
• Post orders correctly in Simphony POS in line with the SOP.
• Use the hotel’s property management system (Opera) to get necessary information/reports.
• Work 40 hours per week, on a shift rota.

Our Reputation

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Night Food & Beverage Attendant – In Room Dining role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK