F&B Assistant: Elevate Guest Experience & Upsell

The Belfry - Brabazon Bar; Sutton Coldfield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel and resort in Sutton Coldfield is seeking a Food and Beverage Assistant to deliver outstanding service in a vibrant bar environment. Responsibilities include welcoming guests, taking orders, and maintaining cleanliness. Previous experience is preferred but not required as training is provided. Ideal candidates are engaging, proactive, and passionate about customer service. This role may require late nights and weekend work, offering a competitive pay rate of £12.91 per hour including gratuities.

Benefits

Discounted gym memberships

Employee training programs

Free meals during shifts

Discounts at resort's facilities

Qualifications

• Previous experience in a bar or restaurant preferred but not necessary.
• Must be passionate about providing excellent service.
• Ability to engage guests in conversation and upsell products.

Responsibilities

• Deliver a great guest experience in food and beverage.
• Take orders and proactively meet guest needs.
• Maintain cleanliness and hygiene standards.

Skills

Customer service

Communication

Sales skills

Outgoing personality

Job description

A prestigious hotel and resort in Sutton Coldfield is seeking a Food and Beverage Assistant to deliver outstanding service in a vibrant bar environment. Responsibilities include welcoming guests, taking orders, and maintaining cleanliness. Previous experience is preferred but not required as training is provided. Ideal candidates are engaging, proactive, and passionate about customer service. This role may require late nights and weekend work, offering a competitive pay rate of £12.91 per hour including gratuities.