F&B Assistant

Food & Beverage - Luton; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality venue in England is looking for enthusiastic staff to join their Food & Beverage team. The role involves working in various settings like the Bar, Restaurant, and Room Service, while ensuring high levels of customer service and maintaining brand standards. Employees enjoy benefits such as discounts, free parking, and meals during duty. A competitive salary is also offered, making it an attractive opportunity for those passionate about the hospitality industry.

Benefits

Employee discount across IHG properties

Free parking on-site

On-site gym

Meals on duty

Service charge

Qualifications

• Demonstrated ability to work in various Food & Beverage areas.
• Excellent interpersonal and communication skills.
• Ability to adhere to health and safety legislation.

Responsibilities

• Work in all areas of Food & Beverage, including Bar and Restaurant.
• Welcome guests politely and manage their queries efficiently.
• Maintain cleanliness in work areas and comply with health regulations.

Skills

Customer service

Cash handling

Up-selling

Job description

Key Responsibilities

• Work in all areas of Food & Beverage, including the Bar, Restaurant, Room Service, and Meetings & Events.
• Welcome guests in a polite and friendly manner.
• Take and deliver customer orders, consistently demonstrating high levels of customer service.
• Prepare set ups for tables and/or rooms.
• Follow cash/payment handling procedures.
• Manage guest queries in a timely and efficient manner.
• Up-sell using the latest department incentives.
• Ensure compliance with brand standards.
• Strive to achieve department targets.
• Maintain cleanliness in work areas.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Adhere to the licensing law.
• Assist other departments as necessary and maintain good working relationships.
• Commit to delivering high levels of customer service.

Benefits

• Employee discount across IHG properties.
• Free parking on-site.
• On-site gym.
• Meals on duty.
• Service charge.

Compensation

Competitive salary