F&B Assistant

Mar Hall; Bishopton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury Scottish resort in Bishopton is seeking a Food and Beverage Assistant to create welcoming guest experiences and ensure exceptional service delivery. The ideal candidate will assist with food and beverage orders, support event setups, and maintain hospitality standards. Experience in a similar role, particularly within high-end establishments, is a distinct advantage. Join a passionate team dedicated to luxury and guest satisfaction in a beautiful woodland setting.

Qualifications

• Experience in a similar role, ideally in a high-end restaurant.

Responsibilities

• Create a welcoming environment for guests.
• Ensure timely service of food and beverages.
• Handle guest complaints with efficiency.

Skills

Customer service

Food and beverage service

Event setup

Complaint resolution

Job description

Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK’s leading leisure and luxury travel destinations.

Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.

At Mar Hall, you’ll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you’ll play a valued role in shaping the future of this iconic Scottish resort.

Key Responsibilities

• Assist in creating a warm and welcoming environment for our guests
• Adherance to our steps of service for each operational area you may work in
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is always maintained
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
• Ensure all cash, card and till procedures are carried out in line with agreed procedures
• Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction and ensure that any guest complaints and comments are reported to management.
• Setting up marquees, arranging tables and assisting with the preparation of event spaces
• Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders
• Delivering food from the kitchen to guests at the table or to a self-service area
• Keeping any bar and drink service areas fully stocked with beverages
• Taking drinks orders and serving drinks to guests at their table or throughout the venue
• Opening wine bottles at the table and pouring drinks for guests
• Wiping down tables and chairs, removing rubbish and clearing event spaces

Ideal Food and Beverage Assistant

• Experience of working in a similar role and/or environment (preferably in a high-end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
• Previous experience in afternoon tea, breakfast, lunch & dinner service (all areas not required)
• High standard of personal presentation in line with our uniform policy