Eye Care Patient Experience Advisor

OPTICAL EXPRESS; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical care provider in Wolverhampton seeks a Patient Advisor to deliver exceptional service to patients. The role includes building relationships, assisting in consultations, and scheduling treatments with a client-centric approach. Candidates should have strong communication and organizational skills, previous experience with sales targets, and a passion for customer service. This position offers a competitive salary, flexible hours, and ongoing training in a supportive environment.

Benefits

State of the art working environments

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills for managing patient interactions.
• Ability to communicate clearly with diverse individuals.
• Experience working towards sales targets and KPIs.
• Motivated and driven personality.

Responsibilities

• Build relationships with patients before and after treatments.
• Assist in patient consultations and health checks.
• Schedule treatment dates and maintain accurate patient records.
• Discuss finance options with patients.

Skills

Customer service

Organisational skills

Communication skills

Sales targets experience

Job description

A leading optical care provider in Wolverhampton seeks a Patient Advisor to deliver exceptional service to patients. The role includes building relationships, assisting in consultations, and scheduling treatments with a client-centric approach. Candidates should have strong communication and organizational skills, previous experience with sales targets, and a passion for customer service. This position offers a competitive salary, flexible hours, and ongoing training in a supportive environment.