EXTERNAL00422

University of Bristol; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent educational institution in the United Kingdom seeks a Student Group Services Manager to enhance student life by developing inclusive processes and services. The successful candidate will streamline registrations, design funding schemes, and improve self-service systems. You will collaborate with student leaders and staff, ensuring smooth interactions and boosting satisfaction. This role offers a competitive salary, generous benefits, and a commitment to creating a supportive work environment for all employees.

Benefits

Enhanced pay for parental leave

Generous pension scheme

At least 40 days holiday

Flexible working arrangements

Qualifications

• Experience delivering exceptional customer service and managing enquiry systems.
• Proven ability to implement digital solutions enhancing user journeys.
• Effective resource management ensuring safety and accessibility.

Responsibilities

• Lead the development of processes enhancing student life.
• Ensure smooth interactions with student leaders and staff.
• Design funding schemes and financial risk management policies.

Skills

Exceptional customer service

Digital solutions implementation

Resource management

Skilled communicator

Event coordination

Job description

About the Role

In the role of Student Group Services Manager, you'll lead the development of processes and services that make student life easier, more inclusive, and more engaging. From streamlining registrations and improving self‑service systems to designing funding schemes and student group financial risk management policies, you'll ensure every interaction is smooth and supportive. You'll work closely with student leaders, staff, and partners to create solutions that meet real needs and enhance satisfaction. If you're passionate about service excellence, innovation, and building strong relationships, this is your chance to make a lasting impact.

Key Qualifications

• You have experience in delivering exceptional customer service and managing enquiry systems to ensure fast, accurate responses.
• You can implement digital solutions that improve user journeys, streamline processes, and enable self‑service.
• You know how to manage spaces and resources effectively, ensuring safety, accessibility and a positive student experience.
• You are a skilled communicator and relationship builder, confident in collaborating with students, staff and external partners to co‑create solutions.
• You bring knowledge of coordinating sports programmes or events, ensuring smooth delivery and inclusive participation.

Benefits & Culture

Part business, part charity, part membership body – Bristol SU is a seriously fun place to work. Our professional staff do something extraordinary every day: we support student leaders to give people a voice in their education, help people get the most out of their student experience and help people make the change they want in the world. We have over 26,000 members, 400 clubs and societies, a diverse range of professional services and an innovative strategy that will help to create an inclusive and supportive University community. We offer lots of great benefits including enhanced pay for parents taking maternity, adoption or shared parental leave, a competitive salary for the non‑profit sector, a generous pension scheme and at least 40 days’ holiday. We're committed to helping you achieve a healthy work‑life balance through flexible working and are open to considering requests for part‑time working. We provide professional training so that whatever your chosen field of work, with the right mix of challenge and support, you'll gain fantastic experience and room to develop and advance your career.

We are proud to have been recognised through numerous accreditations and awards that demonstrate our commitment to creating a positive and supportive culture. We have appeared in the Inclusive Companies top 100 list and have won a number of awards for our commitment to diversity, including best Students' Union. We also won a Third Sector Excellence Award at the 2018 Investors in People Awards. 87% of our employees would recommend Bristol SU as a great place to work! Equality, Diversity and Inclusion are central to life at Bristol SU. We approach our work with positivity and celebrate our diverse and unique communities. Our people are proud of our values and care about creating diverse and supportive communities that are inclusive of age, disability, gender, identity, race, religion, sexual orientation and experience.