External Automotive Claims Engineer - Field Based

Direct Line Group Careers; Basingstoke; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company is looking for an External Automotive Claims Engineer in the Southern Region. This full-time role involves providing technical support and inspection services for automotive claims, requiring background in the automotive industry. Ideal candidates will have relevant experience and qualifications, with excellent customer service focus. Great benefits provided, including a company car and flexible working options.

Benefits

Company car

9% employer pension

22 holiday days plus public holidays

50% off motor and home insurance

Free Green Flag breakdown cover

Electric Vehicle car scheme

Buy-as-you-earn share scheme

Employee discounts and cashback

Qualifications

• Experience in the Automotive industry as a Motor Insurance Engineer or Vehicle Damage Assessor.
• Good understanding of motor insurance claims processes.

Responsibilities

• Provide inspection service and technical support to claims functions.
• Deliver financial performance and meet business expectations.
• Ensure excellent customer experience aligned with DLG values.

Skills

Understanding of Thatcham Escribe

Knowledge of Audatex software

Vehicle repair techniques

Education

NVQ3 in Automotive Repair

ATA VDA qualifications

Job description

Overview

External Automotive Claims Engineer - Field Based (Southern Region)

You must live within commutable distance of the Oxford/Southampton corridor (A34) in order to be considered for this opportunity.

About Us

DLG is evolving. Across every part of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

We currently have an exciting opportunity to join our team of field based engineers with vacancies in our External Automotive Claims Team, on full-time and permanent basis.

Responsibilities

• Provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes.
• Deliver financial performance and meet business and customer expectations with focus on time, effort, quality and cost management.
• Ensure that the customer experience is at the heart of everything you do, treating customers fairly at all times.
• Use appropriate judgement to deliver excellent customer performance in line with Direct Line Group values and strategy.
• Support the delivery and management of the AD spend.
• Identify, own and manage the risks involved in running the business appropriate to your role, interacting with the appropriate internal and external contacts.
• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
• Collaborate with colleagues and the wider business to drive the correct outcome for DLG and our customers.
• Develop self to maximise your full potential in the role.

What we are looking for

• Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar.
• ATA VDA qualifications are desirable.
• Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes.

Hours: 35 hours (Monday – Friday, 9am-5pm)

Location: Southampton

What we’ll give you

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

Core benefits include:

• Company car
• Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
• 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!
• 50% off motor and home insurance
• Free Green Flag breakdown cover
• Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Buy-as-you-earn share scheme
• Employee discounts and cashback

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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