Experienced Hospitality Manager

Get Recruited Ltd; Maidstone; On-site; GBP 38,000 - 45,000; Full time

Job summary

A recruitment agency is looking for an Experienced Hospitality Manager to oversee operations at a customer-facing site in Headcorn. The suitable candidate will have extensive operational experience, exceptional communication skills, and a proactive approach to operational excellence. Responsibilities include managing daily operations, ensuring safety compliance, and leading the Customer Experience Team. A competitive salary of up to £45,000 is offered for this full-time position based in the United Kingdom.

Qualifications

• Proven experience in a heavily operational role is required.
• Strong understanding of how multi-functional sites operate is necessary.
• Candidates must be highly organised, resilient, and composed under pressure.

Responsibilities

• Take full ownership of daily site operations.
• Maintain a clear operational overview of site activity.
• Identify and mitigate operational risks in real time.
• Ensure all operational procedures are followed and improved.
• Oversee documentation and record-keeping for safety and compliance.
• Act as a key decision-maker during operational challenges.
• Oversee the Customer Experience Team.

Skills

Proven experience in a heavily operational role

Understanding of multi-functional site operations

Highly organised and resilient

Strong communication skills

Experience in fast-paced environments

Proactive and solutions-focused

Passionate about operational excellence

Job description

Experienced Hospitality Manager

Headcorn - Based on site

Salary up to £45,000

Must be looking to step out of the hospitality industry

The Opportunity:

Actively looking for someone who is looking to step out of the hospitality industry and step into an exciting new environment.

We are seeking a highly capable operations-led professional to take ownership of the day-to-day running of a complex, customer-facing site. This role sits at the heart of the operation and is responsible for ensuring that people, processes, facilities, and customer experience all work seamlessly together.

This is a great opportunity for someone from a Hospitality Manager, Restaurant Manager, Bar Manager, Front of House, Operations Manager, Site Manager, Health and Safety Manager, Customer Experience Manager or similar role.

The Role:

• Take full ownership of daily site operations, ensuring safe, efficient, and well-coordinated delivery across all areas.
• Maintain a clear operational overview of site activity, capacity, scheduling, and workflow.
• Identify, assess, and mitigate operational risks in real time and through forward planning.
• Ensure all operational procedures are followed, reviewed, and improved where necessary.
• Oversee documentation, paperwork, and record-keeping relating to safety, operations, and compliance.
• Act as a key decision-maker during incidents, disruptions, or operational challenges.
• Oversee the Customer Experience Team, setting clear expectations and standards.

Required Skills:

• Proven experience in a heavily operational role.
• Strong understanding of how multi-functional sites operate.
• Highly organised, resilient, and able to remain composed under pressure.
• Strong communication skills with the ability to lead, influence, and challenge where required.
• Experience working in fast-paced, seasonal, or customer-driven environments.
• Naturally proactive and solutions-focused.
• Passionate about operational excellence and customer experience.

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