Experience Support Specialist

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel service provider in Birmingham is seeking an Experience Support Specialist to assist travelers in planning and enjoying their trips. This role entails effective communication, accommodating itinerary changes, and ensuring client satisfaction throughout the travel experience. The ideal candidate will possess strong communication skills and a passion for travel. This position offers remote work options, exclusive travel perks, and a supportive team culture.

Benefits

Remote work

Flexible schedule

Access to exclusive travel perks

Professional growth in the travel industry

Qualifications

• Strong communication skills are essential to interact with clients.
• Prior customer service experience is valued for this role.
• Being organized and detail-oriented is crucial for managing travel plans.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Address concerns with patience and friendly communication.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel and helping people

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.