Experience Research Vice President - Behavioral Insights Team

J.P. Morgan; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global financial services firm in Greater London is hiring a Vice President of Experience Research to lead user experience research initiatives. This role requires over 5 years of experience in user experience research, particularly with a strong focus on quantitative methods. The ideal candidate will partner closely with cross-functional teams to drive product decisions based on actionable insights. The position offers opportunities for continuous learning and impactful contributions to the firm's products.

Qualifications

• 5+ years of experience in user experience research.
• Proven ability to conduct research techniques to inform product decisions.
• Experience collaborating with product managers and UX designers.
• Adept in designing high-quality research studies and adapting parameters.
• Experience in data analysis and visualization using Python or R.
• Experience in synthesizing complex datasets for actionable insights.

Responsibilities

• Design and execute research projects to inform strategy and decision-making.
• Analyze data and translate insights into recommendations for user experience.
• Define metrics for product performance and user experience.
• Monitor industry trends in user experience research methods.
• Collaborate within the user experience team for knowledge sharing.

Skills

Generative and evaluative user experience research

Quantitative research methods

Advanced data analysis

Statistical modeling

A/B testing

Collaboration with cross-functional teams

Data visualization using Python or R

Synthesizing large datasets

Education

Advanced degree in data science, behavioral science, psychology, statistics

Tools

Tableau

Adobe Analytics

Job description

Join us and apply your research skills to understanding digital product users and driving decisions which make those products better for our users. As a Vice President of Experience Research in the Behavioral Insights Team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and digital product delivery, you will design and execute research to uncover valuable insights into the wants, needs, and abilities of our users. Apply your advanced knowledge of quantitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams — your work will drive effective product decisions across the firm. You will join a research team with a culture of continuous learning, which will benefit from your thought leadership and expertise.

Job responsibilities

• Partner closely with colleagues across product, design and technology to design and execute research projects which inform strategy and decision-making
• Analyze and interpret data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience
• Define relevant metrics and facilitate their implementation to provide meaningful insights about product performance and user experience
• Advise colleagues on what to measure about user experience, both by tracking user behavior and by running user surveys
• Monitor industry trends in user experience research methods and incorporate innovative techniques to maintain a competitive edge in the market
• Collaborate with others as part of a culture of continuous learning and knowledge sharing within the user experience team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on quantitative research methods
• Proven ability to conduct various research techniques, such as surveys, A/B tests and statistical modelling, to derive actionable insights to inform product decisions
• Experience in collaborating with cross-functional teams, including product managers, UX designers and developers, to propel user-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Experience analyzing and visualizing data using Python or R, focused on developing reproducible analytical pipelines
• Experience synthesizing large datasets from different sources to derive meaningful insights
• Experience distilling complex research findings into actionable insights and to communicate insights effectively to audiences with different levels of seniority and familiarity with research

Preferred qualifications, capabilities, and skills

• Advanced degree (e.g. MSc, PhD) in data science, behavioral science, social psychology, statistics, or another related field
• Experience with advanced statistical methods (e.g., longitudinal analysis, multi-level modeling, AI/ML techniques)
• Experience using experimental and quasi-experimental designs
• Familiarity with Tableau and/or Adobe Analytics