Experience Design, Senior Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services firm is seeking an Experience Design Senior Associate to shape the user experience of products and services. You will collaborate with cross-functional teams to create innovative and inclusive solutions that address user needs. The ideal candidate has a strong background in digital product experience design, utilizing tools such as Figma and Adobe Creative Suite to deliver user-centric designs. Your role will significantly impact user satisfaction and product functionality.

Qualifications

• Experience or equivalent expertise in improving experiences with digital products.
• Proven ability to create visually appealing designs using industry-standard tools.
• Demonstrated experience in optimizing user experiences across multiple platforms.

Responsibilities

• Design and develop solutions to interaction problems ensuring consistency across products.
• Apply knowledge of information architecture to create user-centric designs.
• Conduct data-driven analyses to inform design decisions.

Skills

Experience with digital products

Figma, Sketch, or Adobe Creative Suite

User experience design across platforms

Data interpretation

Inclusive design principles

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Payments Operations, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross‑functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you’ll align user needs with business goals and contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making
• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behaviour analyses to inform design decisions and contribute to the team’s strategic thinking

Required qualifications, capabilities, and skills

• Experience or equivalent expertisein a role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimising user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Prior experience designing applications within complex business domains (financial services, other)
• Ability to understand and articulate how technical constraints and opportunities inform design solutions