Executive Support Officer

Hull City Council; Hull and East Yorkshire; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local government council in Hull seeks an Executive Support Officer to provide high-level assistance to the Executive Director of Housing and Communities. The role involves personal assistance, managing communication, and supporting meetings while upholding confidentiality. Ideal candidates should possess strong communication and organisational skills, along with the ability to manage multiple inquiries and support HR processes. The position allows for hybrid working arrangements, offering flexibility while working in a vital administrative support capacity.

Qualifications

• Experience in arranging complex operational meetings and minute taking.
• Ability to manage multiple inquiries and requests from elected members.
• Extensive administration experience with confidentiality maintenance.

Responsibilities

• Provide personal assistance and business support to the Executive Director.
• Coordinate communication and liaise with council services and external partners.
• Prepare meeting agendas, manage room bookings, and take minutes.

Skills

Effective communication skills

Emotional intelligence

Excellent research skills

Organisational skills

IT skills

Diary management skills

Job description

Executive Support Officer – Grade 7

We are looking to appoint a Grade 7 Executive Support Officer to work with our Executive Director of Housing and Communities.

This role provides an excellent opportunity to provide personal assistance and business support in a highly efficient and confidential working environment. You will be responsible for delivering a high quality and effective service for the Executive Director’s senior management team, using your own judgement and initiative to ensure the senior management team is kept fully informed.

You are required to have effective communication skills, be adept at using emotional intelligence to anticipate issues before they arise and have excellent research and organisational skills to deal with issues and be effective in this role. You will also understand the way that Hull City Council works and the key issues of the moment.

The role requires the successful candidate to maintain daily communication with the Executive Director on behalf of individual members of staff, managers and elected members relating to case specific requests for information, liaising on behalf of the Executive Director with council services, elected members, partner organisations and the corporate strategy team.

If you have experience in arranging complex and operational meetings, minuting, maintaining action trackers, organising, supporting and providing business support for routine leadership meetings then this role may be suitable to you. The duties include preparing agendas, room bookings and supporting the facilitating of presentations etc. The postholder will also support the Executive Director with projects to ensure work progresses and ensuring governance processes run smoothly.

Responsibilities in the role also include coordinating, and monitoring MP, elected member and other enquiries, processing various HR and finance requests which require approval ensuring deadlines are met. The postholder will ensure information is accurate and that relevant services are communicated with effectively and support the Executive Director with HR related case discussions, following both informal and formal processes.

The postholder should have excellent IT skills, diary management skills as well as experience resolving critical and conflicting issues and demands, with the ability to prioritise meetings, calls and workload using their own judgement and initiative to provide a responsive support.

The role can be demanding, and you must be able to maintain confidentiality. Evidence of extensive administration experience, excellent interpersonal and communications skills is essential to deliver an efficient business support service at all professional levels.

If you feel that you meet the essential requirements for this role then we would welcome an application from you. The post is based at The Guildhall, hybrid working arrangements are in place and you will be expected to work with other ESO’s and PAs to provide directorate wide cover.

Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

For an informal discussion about the role, please contact Mark Nearney, Executive Director of Housing and Communities on 01482 612598.