Executive Support Associate II

Turo; Greater London; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

A leading car sharing marketplace in the UK seeks an experienced Executive Support Associate II. The role involves managing customer escalations, improving customer service processes, and working collaboratively with teams. Ideal candidates will have over 2 years in VIP customer support, excellent communication skills, and a problem-solving mindset. This position offers a competitive salary and hybrid work schedule, requiring in-office commitment three days a week.

Benefits

Competitive salary

Employer-paid medical, dental, and vision insurance

Retirement employer match

Learning & Development stipend

Paid time off

Paid holidays and volunteer time off

In-office lunch and snacks

Qualifications

• 2-4+ years of experience in a high-level or VIP customer support environment.
• Top-notch oral and written communication skills with outstanding attention to detail.
• Ability to work independently with minimal supervision.
• Demonstrates Turo's values through work product.

Responsibilities

• Deliver exceptional customer experiences for Turo's host and guest community.
• Work with internal stakeholders to ensure issues are resolved quickly.
• Contribute ideas to improve the Hosts and Guests experience.
• Adjust to new processes as the company grows.

Skills

Customer service

Problem-solving

Communication skills

Analytical skills

Ability to multitask

Job description

About the team

Turo is redefining car rental, and we’re seeking an experienced Executive Support Associate II with a proactive, can‑do attitude and an innovative mindset.

You’ll thrive on problem‑solving, sharing ideas, and driving meaningful improvements that enhance how we support our customers.

In this role, you'll take a hands‑on approach to managing critical escalations for our host and guest community, resolving complex issues directly and collaborating across all levels of the organisation to deliver swift, effective outcomes.

You’ll bring exceptional communication skills, a solid background in customer service, and an analytical mindset that enables you to not only resolve individual cases but also identify and implement broader systemic improvements. Your ability to work independently in a fast‑paced environment, paired with strong attention to detail and a genuine passion for helping others, will make you an invaluable part of Turo’s growing UK team.

What you will do

• Delivering exceptional customer experiences for Turo's host and guest community by serving as a critical escalation point for complex issues across diverse areas including billing disputes, payment processing, fees and fines, mechanical issues, roadside assistance and more.
• Working directly with internal stakeholders at all organisational levels, from frontline teams to executive leadership, ensuring that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time.
• Consistently contributing ideas to further improve the Hosts and Guests experience.
• Quickly adjust to new processes and policies as the company continues to grow.
• Keep a finger on the pulse of all internal changes that may impact the customer experience in the UK.

Your profile

• 2-4+ years of experience in a high-level or VIP customer support environment
• Top‑note oral and written communication skills with outstanding attention to detail
• Personable, outgoing individual who enjoys working with people and is able to handle stressful situations with grace
• Strategic thinking: You love thinking of ways to improve processes
• Strong customer service background
• Ability to work independently with little or no supervision/direction and in a team environment
• Great problem‑solving skills, analytical abilities and ability to multitask
• Ability to function well in a fast‑paced and at times stressful environment
• Demonstrates Turo's values through work product and within day to day team interactions.

For this role, the target base salary range in London is £30,000 – £37,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market‑based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job‑related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in‑office to foster a collaborative work environment and company culture. This role will be in‑office on a hybrid schedule – Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in‑office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full‑time employees
• Employer‑paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full‑time or hybrid we have in‑office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's under‑represented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly – join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [e-mail].