Executive Housekeeper

Scotsman; St Andrews; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group in St Andrews is seeking an Executive Housekeeper. You will oversee a team of facilities staff, ensuring cleanliness and customer service excellence. Key responsibilities include managing room allocations, dealing with customer complaints, and driving financial performance of the department. Ideal candidates will have previous management experience and strong leadership, communication, and financial skills. This role offers various benefits, including discounts across venues and flexible working opportunities.

Benefits

Wagestream – Stream up to 40% pay

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development opportunities

Refer a Friend Scheme

Qualifications

• Experience in a similar management role is essential.
• Excellent coaching and motivational skills.
• Ability to manage financials effectively.

Responsibilities

• Ensure high standards of cleanliness in all areas.
• Manage staff allocation to maximize productivity.
• Handle customer complaints effectively.

Skills

Leadership skills

Communication skills

Financial management skills

Organizational skills

Customer focus

Job description

About Us:

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

About Space to Stay:

The Space to Stay is a collection of premium self-catering studios and apartments for stays in St Andrews.

Looking for a comfortable and stylish stay in St. Andrews?

We offer a range of fully furnished ensuite accommodations, including our signature studios and a range of multi-bedroom apartments.

Executive Housekeeper you will be responsible for a team of facilities staff (maintenance, housekeeping staff, linen porters, public area cleaners and mini bar staff). You will work closely with the General Manager and central functions to ensure the team always operates safely and efficiently.

Your role will also include:

• Ensuring all corridors, rooms, customer service areas, grounds and exteriors are maintained to the high standard required as per the operations manual.
• Managing the allocation of rooms to room attendants and supervisory team to maximise productivity.
• Deal with customer complaints immediately and take the necessary remedial action and report any serious complaints to the GM.
• Drive the financial performance of the department operation in respect of cleaning products, maintenance supplies and wage costs.
• Recruit, train and motivate the members of the Housekeeping and maintenance team.
• Report any maintenance issues and liaise with the property department to ensure they are dealt with in a timely manner, minimising disruption to our customers.
• Establish and manage daily, weekly and monthly routines to ensure all aspects of the Housekeeping standards are covered.
• Ensure that our customers always receive the highest quality of service.
• Order stock, issue stock, and practice an effective stock control system, and to report any discrepancies to the GM.

The Person:

The ideal candidate will have:

• Experience in a similar role, previous management experience is essential.
• Great leadership skills and enjoy working as part of a team in a social environment.
• The ability to communicate at all levels with excellent coaching and motivational skills.
• Good financial management skills.
• Customer focused.
• Well organised with a ‘can-do’ attitude.

What We Offer:

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.

The Process:

If you think this is the role for you then apply now and one of our friendly team will be in touch.