Executive Director, CRM Platform & Tech Strategy

JPMorgan Chase & Co.; Greater London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A prominent global financial services firm seeks an Executive Director for its Digital Markets CRM Product team in Greater London. This role involves leading the development of a core CRM platform, ensuring it meets business needs and drives innovation. Candidates should have substantial experience in technical product management and CRM systems. You’ll collaborate with cross-functional teams to enhance platform functionality and drive strategic direction, offering a unique opportunity to make a meaningful impact in the financial sector.

Benefits

Diversity and inclusion initiatives

Global career opportunities

Qualifications

• Substantial experience in technical product management.
• Strong technical abilities in defining core platform components.
• Proven ability to manage complex projects and deliver results.

Responsibilities

• Lead strategic development and management of the core platform.
• Define advanced system entitlements and visibility rules.
• Develop and maintain a sophisticated user persona framework.
• Drive development of mobile capabilities for usability.
• Integrate AI and LLM frameworks for enhanced platform intelligence.
• Provide technical leadership for successful feature delivery.

Skills

Technical product management

Communication

Collaboration

Customer-centric approach

Project management

Tools

CRM systems

AI integration

LLM frameworks

API monitoring

Job description

A prominent global financial services firm seeks an Executive Director for its Digital Markets CRM Product team in Greater London. This role involves leading the development of a core CRM platform, ensuring it meets business needs and drives innovation. Candidates should have substantial experience in technical product management and CRM systems. You’ll collaborate with cross-functional teams to enhance platform functionality and drive strategic direction, offering a unique opportunity to make a meaningful impact in the financial sector.