Events Team Leader

Accor Hotels; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hospitality group in London seeks an Event Service Associate to enhance guest experiences during events. This role involves serving food and beverage, ensuring seamless event setups, and maintaining communication across teams. Candidates should demonstrate exceptional customer service skills and a passion for high-quality service in a demanding environment. This position offers competitive benefits and opportunities for growth within the luxury hotel sector.

Benefits

28 days holiday plus additional days

Employee benefit card for discounts

Internal learning programs

Qualifications

• Ability to communicate clearly in English, both verbal and written.
• A proven track record of high levels of service under pressure.
• Strong time management with the ability to multi-task.

Responsibilities

• Serve food and beverage to guests within the events department.
• Assist with event setup to meet guest expectations.
• Communicate effectively with planning and kitchen teams to ensure service quality.

Skills

Customer service

Communication

Time management

Problem-solving

Job description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure.Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses.

This fine Grade II* Edwardian building has beentransformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, thelatest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom andevent space. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Scope Of Position

Your role will be responsible for serving food and beverage to guests within the events department. You will also assist with event set up ensuring events are set up, run and delivered to guest expectations at the Raffles London OWO.

Maintaining exceptional levels of guest communication, preparation, and delivery of all events and meetings across the events department. The role involves the ability to pre-empt guest expectations.

You will work in close contact with the planning, kitchen, bar and events teams to ensure guests expectations are met and surpassed.

Responsibilities

Operation

• Oversee and facilitate in guest service of all food and beverage items.
• Lease with the kitchen to control service speeds and standards.
• Oversee the set up and excitation of all events across the hotel.
• Detailed and precise communication with guests in a friendly and professional manner.
• Preparing and resetting event spaces for service whilst managing time sensitive targets.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Passion for delivering ultra luxury service.

Previous experience within a luxury hotel events service environments working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You:Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:Demonstrating care and responsibility within your role, to make a tangible impact on the business.