Events Assistant

Champneys Eastwell Manor; Ashford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury hotel and spa in Ashford is seeking an Events Assistant to support the team in delivering memorable events such as weddings and business functions. You will ensure all areas are ready, manage guest interactions, and coordinate event logistics. This role requires strong customer service skills, attention to detail, and the ability to handle guest feedback. The position offers a flexible zero-hour contract with competitive hourly pay and perks including free parking and a professional uniform.

Benefits

Free parking at Hotels and Resorts

Professional Uniform

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to pay attention to detail during event preparation.
• Excellent communication skills for guest interactions.

Responsibilities

• Prepare and set up spaces for events.
• Execute service tasks to deliver top guest experiences.
• Handle guest comments and complaints professionally.

Skills

Customer service skills

Attention to detail

Communication skills

Knowledge of food allergens

Job description

Events Assistant

Champneys Eastwell Manor

Contract : Zero Hour

Salary : Up to £12.21 per hour, Plus service charge

As Events Assistant you will be a support to both your manager and team in delivering memorable events. Guests and clients joining us for Events are typically enjoying magical moments such as weddings, special events such as family celebrations or indeed joining us as part of a business programme.

• First impressions count, ensure that all areas of the department is show round ready and creates a wow moment.
• To prepare all mise-en-place required for the tables and stations before each service.
• Ensure the smooth execution of tasks ensuring guests receive the best service and in line with their agreed function.
• Be fully conversant with all food allergens and allergies.
• To deal with guest’s comments and complaints initially and report these to the person in charge.
• Support functions such as beverage service and the café where applicable.
• Be fully conversant with the current function sheets and be aware of what is taking place in the department each day, this includes the days ahead.
• Ensure the department is stocked and prepared.
• App technology for shifts.
• Free parking at Hotels and Resorts
• Professional Uniform