Event Technology Coordinator

EOS IT Solutions; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology solutions provider based in London is seeking an experienced professional to support their in-house Audio-Visual Operations team. The candidate will perform hardware and software maintenance, provide onsite support for events, and troubleshoot audio-visual issues as they arise. Applicants should have a strong background in audio-visual equipment, excellent organizational and communication skills, and the ability to work effectively in a team-oriented environment. This role promotes an inclusive workplace where all applicants are welcome.

Qualifications

• 2 years of working knowledge of audio-visual equipment including lighting, sound, video recording, and data projection.
• Experience with technical support system architectures and troubleshooting.
• Good written and verbal communication skills.

Responsibilities

• Perform daily maintenance of hardware & software for the internal platform.
• Troubleshoot routing, writing & cabling issues.
• Support event operation technicians with all issues relating to event spaces prior to events.

Skills

Audio-visual equipment knowledge

Technical support skills

Customer service interaction

Team collaboration

Organizational skills

Time management

Job description

You will work alongside our Senior Technicians & System Engineers to provide dedicated support to our client's in‑house Audio‑Visual Operations team.

What You'll Do

• Perform daily maintenance of hardware & software for the internal platform.
• Kick off meetings & events (Experience Center & Event Space) with AV/IT Support.
• Execute monthly preventative maintenance on all hardware.
• Utilize remote access tools on Mac, Linux & Windows systems to control the internal platform.
• Communicate effectively with clients to identify needs & evaluate solutions.
• Provide onsite support for visitors and executive level events as needed.
• Support event operation technicians with all issues relating to event spaces prior to events.
• Troubleshoot routing, writing & cabling issues.
• Complete venue space pre‑show equipment sweeps prior to events.
• Organize, document & maintain warehouse inventory which includes spare equipment.
• Track RMA of serviced equipment.
• Document, track record/status of outgoing & returning service equipment and provide status updates to the team.
• Maintain periodic system updates and upgrades of equipment.
• Act as stand‑in support for large & special events.
• Work with an internal ticketing system to document all issues.
• Operate cross‑functionally within the team to support audio, video conferencing & projection.
• Create and/or maintain any needed team documentation.
• Track issues to isolate trends, coordinate with engineering team & 3rd party vendors to resolve issues.
• Train operations team for usage of systems and applications.

What You Need to Succeed

• 2 years working knowledge of audio‑visual equipment including lighting, sound, video recording and data projection, and experience with the technical challenges and problem‑solving needs in an event production environment.
• Knowledge of technical event support system architectures and troubleshooting.
• Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism.
• Ability to motivate and focus cross‑functional teams to reach challenging goals.
• Good organization and time‑management skills with proven ability to manage multiple priorities at one time.
• Be eligible, willing and able to work and travel when required.
• Good written and verbal communication skills.
• Be a motivated team player.

EOS is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and welcome applications from all individuals, regardless of gender, gender identity, gender reassignment, age, religion or belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or any other non‑merit factor.