Event Registration Manager

Freelancingforgood; City Of London; Remote; GBP 60,000 - 80,000; Part time

Job summary

A mission-led company is seeking an Event Registration Manager to oversee the delegate registration process for events in Brazil. This role requires a candidate with proven event operations experience, strong technical skills, and excellent customer service abilities. You will manage registration platforms, coordinate with suppliers, and ensure a seamless delegate experience. Immediate start required, with the next event in November 2025.

Qualifications

• Proven experience in B2B event operations.
• Solid knowledge of event management software.
• Ability to manage multiple stakeholders.

Responsibilities

• Lead end-to-end delegate registration process.
• Manage registration platforms and data integrity.
• Coordinate suppliers and train temporary staff.

Skills

Event operations

Data management

Customer service

Technical troubleshooting

Project management

Tools

Swoogo

WordPress

CRM software

Job description

Climate Action is looking for an Event Registration Manager.

Overview:

• Freelance contract
• Location: London, UK
• Language: English
• Salary: not applicable
• Applications closing: until filled

Job Description

Climate Action is a mission-led company that has been working at the intersection of climate change policy, innovation, and sustainable finance since 2007. Our mission is to accelerate the transition to a global green economy to speed the achievement of the UN Global Goals and the Paris Climate Agreement.

We are looking for a Freelance Event Registration Manager to join our team and assist with the delivery of our events in Brazil in November 2025.

You will lead the end-to-end delegate registration process for our onsite events during COP in Brazil. This role oversees registration platforms (such as Swoogo), manages data integrity and reporting, coordinates suppliers and temporary staff, and ensures a seamless experience for delegates from first sign-up to onsite check-in. The ideal candidate combines strong technical and organisational skills with excellent customer service and the ability to thrive in a fast-paced, international event environment.

This role is for an immediate start, with the availability to attend our next event in Brazil from Monday, 3 November to Saturday, 15 November 2025.

Responsibilities

Registration Platforms (e.g., Swoogo or similar)

• Set up, manage, and maintain registration websites and forms, ensuring accurate branding, content, and functionality.
• Configure registration categories, discount codes, payment gateways, and automated communications.
• Monitor registration system performance and troubleshoot technical issues.
• Generate reports and dashboards to track registration progress and provide updates to internal stakeholders.

Supplier & Partner Management

• Liaise with third-party suppliers (e.g., badge printing, scanning solutions, registration desks) to ensure timely delivery of services.
• Coordinate with AV, IT, and venue teams to ensure smooth integration of registration technology onsite.

Temporary Staff Training & Management

• Brief and train temporary staff to deliver front-line registration services at the event.
• Provide clear processes, FAQs, and escalation pathways to ensure a consistent delegate experience.
• Supervise temp staff onsite and act as the main point of contact for operational queries.

Data Management & Reporting

• Maintain clean and accurate delegate data, ensuring GDPR/compliance with local data protection laws.
• Reconcile payments, refunds, and invoicing with finance teams.
• Produce regular and post-event reports on registration numbers, demographics, and attendance patterns.

Delegate Enquiries & Communications

• Manage inboxes and helpdesks, responding to delegate enquiries promptly and professionally.
• Troubleshoot registration and payment issues, escalating where needed.
• Draft and send pre-event delegate communications (confirmations, joining instructions, reminders).

Onsite Delivery

• Oversee onsite registration desks, badge printing, and scanning systems.
• Ensure a smooth check-in process with minimal wait times.
• Act as the lead contact for troubleshooting onsite delegate access and registration issues.
• Coordinate with event operations and security teams on delegate flow and capacity management.

Role Requirements

The successful candidate will demonstrate the following:

• Proven experience in working in fast-paced B2B events, within an event operations, data, or systems role.
• Solid knowledge of CRM platforms, marketing automation tools, and event management software (e.g. Swoogo, SalesSeek, Active Campaign or similar, such as HubSpot, Salesforce, Cvent).
• Ability to work under pressure to overcome registration and badging challenges during large-scale events.
• Demonstrated hands-on experience managing WordPress websites, including plug-in configuration, updates, troubleshooting, and content management and analytics.
• Ability to coordinate with developers and designers to implement customisations or technical fixes.
• An analytical mindset with the ability to translate data into actionable insights and business improvements.
• Demonstrated ability to implement new platforms and ensure smooth adoption across multiple teams.
• Excellent problem-solving skills and a proactive approach to troubleshooting.
• Strong communication skills to collaborate with stakeholders at all levels and train non-technical colleagues.
• Highly organised with strong project management skills and attention to detail.
• Understanding of data security, GDPR, and best practices in digital governance.
• Passion for innovation, with an interest in climate action and sustainability, is a plus.
• Able to work in a fast-paced and dynamic environment.
• Self-starter who can work independently and as part of a team.
• Ability to thrive in a dynamic and fast-paced environment while managing changing priorities.
• An interest in Climate Change, sustainability or working in a for-purpose, mission-led company.

To apply for this role, please fill in the application form.