Event Delivery Coordinator

Informa PLC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global event company is looking for an Event Delivery Coordinator in Greater London to manage multiple events. This role involves coordinating activities with sponsors and exhibitors, managing event logistics, and ensuring excellent customer service. The ideal candidate will have strong organizational skills, a background in event operations, and the flexibility to travel internationally. The position offers a dynamic work environment with supportive benefits and development opportunities.

Benefits

Generous annual leave

Private medical cover

Career development opportunities

Wellbeing support

ShareMatch

Volunteer days

Qualifications

• Experience in event planning or operations is preferred.
• Excellent communication and customer service skills are essential.
• Willingness to travel internationally for events.

Responsibilities

• Manage online exhibition manuals and liaise with sponsors/exhibitors.
• Coordinate hybrid event deliverables alongside the Digital Delivery team.
• Oversee registration setups and event staff management.

Skills

Organizational skills

Customer service

Attention to detail

Multitasking

Problem-solving

Job description

Pre-Event Coordination (45%)

• Sponsor and Exhibitor Management: Build and manage online exhibition manuals, liaise with sponsors/exhibitors to meet contracted deliverables, and maintain updated exhibition floor plans and booth lists.
• Hybrid Event Collaboration: Partner with the Digital Delivery team to coordinate hybrid event deliverables, including AV, digital sponsorships, and onsite digital experiences.
• Floorplan Development: Collaborate with vendors to create exhibit floorplans aligned with local guidelines.
• Customer Service Excellence: Act as the primary sponsor/exhibitor liaison, ensuring response times under 24 hours.
• Cross-Department Collaboration: Work closely with Product, Sales, and Marketing teams to design customer journeys and exhibition spaces.
• Venue Coordination: Brief venues on configurations, monitor cancellation dates, manage bedroom guarantees, and arrange deposit payments.
• Sustainability Integration: Embed sustainability practices into events in line with Informa\'s FasterForward approach.
• Budget Management: Maintain tight cost control to ensure events stay within budget.

On-the-Day Event Management (30%)

• Attend events (up to 4 days plus move-in day) in locations such as mainland USA, Europe, and Asia.
• Serve as the main point of contact for sponsors/exhibitors during the event.
• Fully manage onsite operations for smaller events, including suppliers (e.g., general services contractors, AV, catering).
• Oversee registration setup and management.
• Coordinate and manage event staff.

Post-Event Administration (20%)

• Prepare final cost analyses and manage timely payment of invoices.
• Follow up on vendor commissions with clear supporting evidence.
• Analyze financial reports and complete post-event health and safety documentation.

Other Duties (5%)

• Perform additional tasks as needed.
• Attend training sessions as recommended by the manager.
• Strong organizational and multitasking skills to manage multiple events simultaneously.
• Excellent communication and customer service abilities, with a focus on building strong relationships with sponsors, exhibitors, and internal teams.
• Experience in event planning, operations, or a related field is preferred.
• A proactive approach to problem-solving and attention to detail.
• Willingness to travel internationally for events.

About Informa and Benefits

• We\'re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor\'s Best Places to Work 2025 UK list.
• Our purpose is to connect our customers to information and people that help them know more, do more and be more.
• We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.
• Join the innovative and fast-paced Life Sciences division at Informa Connect as an Event Delivery Coordinator. You will thrive in a dynamic environment, managing multiple events with consistency, excellence, and a focus on customer satisfaction. This position involves delivering 6-8 in-person events annually, working across all aspects of event operations in both supporting and leading capacities.
• If you\'re ready to take on this exciting challenge, we\'d love to hear from you! Submit your application today and join us in shaping the future of Life Sciences events.
• We believe that great things happen when people connect face-to-face. We work in-person with each other, or with customers and partners, three days a week or more. When you\'re not spending time together in one of our offices or other workplaces, you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.
• Benefits include: great community, volunteer days, career development opportunities, generous annual leave, private medical cover, ShareMatch, wellbeing support, recognition programs, and international collaboration opportunities.

Qualifications and Skills

• Strong organizational and multitasking skills to manage multiple events simultaneously.
• Excellent communication and customer service abilities, with a focus on building relationships with sponsors, exhibitors, and internal teams.
• Experience in event planning, operations, or a related field is preferred.
• A proactive approach to problem-solving and attention to detail.
• Willingness to travel internationally for events.