Evening Supervisor

SuperValu; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A grocery retailer in Greater London is seeking a Store Manager to lead and motivate their team. The role involves ensuring operational efficiency and providing outstanding customer service. The ideal candidate will have at least one year of experience in a customer service role, possess strong teamwork and multitasking abilities, and demonstrate effective organizational skills. Responsibilities include managing store operations, training employees, and handling customer queries professionally.

Qualifications

• Minimum 1 year of experience in a customer service facing role.
• Ability to work as part of a team in a fast-paced environment.
• Ability to organise work and support team members.

Responsibilities

• Manage and motivate the team for effective store operations.
• Lead by example and encourage teamwork and a positive attitude.
• Liaise with management on changes to store layouts.
• Assist in training and development of store employees.
• Deal with customer queries efficiently and professionally.

Skills

Customer service skills

Teamwork

Multitasking ability

Organizational skills

Job description

Main purpose of the role

Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times.

The ideal candidate will have/be

• Minimum 1 years€,, experience in a customer service facing role
• The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure
• The ability to organise work, delegate responsibilities and support team members in the store

Main duties

• Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Liaise with the day management/supervisors on any changes to layouts and ensure changes are correctly implemented
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working

Please note that the start and finish times stated are only an approximate.