Evening Public Area Attendant

The Westin London City; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury spa hotel in London is seeking an Evening Public Area Attendant responsible for ensuring cleanliness in public areas and responding to guest inquiries. The successful candidate will need to exhibit professionalism, flexibility, and strong communication skills. This role offers flexible working arrangements and various employee benefits, including accommodation rates and health support. Join a team dedicated to guest satisfaction in a supportive environment.

Benefits

Flexible working

Staff accommodation rates

Life Assurance Cover

Cycle to Work Scheme

Health Cash Plan

Continuous Learning & Development opportunities

Meals on duty

Qualifications

• Ability to represent the hotel positively to guests.
• Adhere to health & safety policies.
• Willingness to perform physical work.

Responsibilities

• Ensure high-quality cleaning service in public areas.
• Report any damages to linen or equipment.
• Respond to guest requests and inquiries.

Skills

Professionalism

Flexibility

Leadership

Effective communication

Ambassador of brand

Education

Good level of English

Job description

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high‑speed Wi‑Fi. Guests are invited to indulge in an array of Westin services and amenities.

Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well‑being when they need it most, while traveling, ensuring they can be the best version of themselves.”

At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.

Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.

A DAY IN THE LIFE OF A EVENINGPUBLIC AREA ATTENDANTAT THE WESTIN LONDON CITY

What you’ll be doing...

Reporting to the Executive Housekeeper, you can expect your working day to include the following.

• Ensure high quality cleaning service at public areas of hotel.
• Clean public areas, restaurant, guest and staff toilets according to the procedures and policies set by hotel.
• Keep Public Area carts neat/clean and tidy.
• Maintain cleaning equipment in good working condition
• Report any loss/damage to linen, furniture, fixtures, or equipment to Shift Engineer.
• Use approved cleaning chemicals and laundry products correctly and safely as per established standards.
• Check the vacuum cleaners and equipment daily.
• Ensure service and laundry area are well stocked with necessary products and cleaned always.
• Perform regular deep cleaning of all areas of hotel as instructed.
• Respond to guest requests and inquiries in the lobby.
• Carry out any other responsible duties and responsibilities as assigned.
• Always follow H&S and Standard Operation procedures.
• Handle guest and staff laundry in accordance with hotel procedures and quality standards.
• Iron guest laundry items when required, ensuring proper care and presentation.
• Ensure cleaning and laundry equipment is properly maintained and in good working condition.

Additionnal responsabilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail, or in person.
• Analyses information and evaluates results to choose the best solution and solve problems.
• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
• Complies with all company and legal policies and procedures.
• Perform other reasonable job duties as requested by leader.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Evening Public Area Attendant, you will need the following qualities and skills:

• Be professional at all times
• Exhibit qualities of flexibility and leadership as well as be an effective communicator
• Represent The Westin London City positively to all internal and external guest
• Act as an ambassador of our Brand
• Adhere to company policies and procedures at all times, including but not exclusive of H&S policies or HR policies
• Manage your own workload efficiently and find a balance between responsibilities on the floor during service and office administrative work
• Communicate well within the team and other departments across the hotel and collaborate on shared initiatives as they related to standards of guest interaction

Health & Safety

• Good knowledge of COSHH
• Knowledgeable of hotel fire and emergency procedures
• Maintain a clean, safe hazard free work environment at all times
• Understand the emergency procedures for the entire Hotel
• Follow the security procedure to protect both guest and hotel property

Education and Certification

• Good level of English
• Willing to carry out physical work
• Team player
• Knowledge of English language
• Flexible
• Well organized
• Happy disposition
• Professional attitude
• Courteous and pleasant manner
• Attention to small details

WHAT WE OFFER

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK (Marriott & 4C Group Hotels)
• Life Assurance Cover
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Referral Bonus Scheme
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare vouchers
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social events
• Meals on duty (worth £1000)

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities