European Major Incident Manager – Corporate Bank Tech

Deutsche Bank; Park Central; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global banking institution is seeking a Major Incident Manager in Birmingham. This role involves owning incidents end-to-end, ensuring technical excellence, and leading a team in a hybrid working environment. Candidates should have strong coordination skills and experience in IT within complex environments. The institution values employee development and offers competitive benefits, including a comprehensive salary package and flexible working arrangements.

Benefits

Hybrid Working

Competitive salary and non-contributory pension

30 days’ holiday plus bank holidays

Life Assurance and Private Healthcare

Flexible benefits including Retail Discounts

CSR programme with volunteering leave

Qualifications

• Experience in IT in complex or highly regulated environments.
• Ability to lead teams towards measured improvements in delivery.
• Strong communication skills with stakeholders at all levels.

Responsibilities

• Own Major Incidents end-to-end from engagement to closure.
• Ensure data-driven insights are core to Incident Management.
• Accelerate resolution by partnering with other technology teams.
• Provide consistent communication throughout the lifecycle.
• Develop future leaders in Major Incident Management discipline.

Skills

Technical coordination

Java

Unix

SQL

Oracle

Google Cloud Platform

Messaging

KAFKA

Stakeholder communication

Job description

A leading global banking institution is seeking a Major Incident Manager in Birmingham. This role involves owning incidents end-to-end, ensuring technical excellence, and leading a team in a hybrid working environment. Candidates should have strong coordination skills and experience in IT within complex environments. The institution values employee development and offers competitive benefits, including a comprehensive salary package and flexible working arrangements.