ETRM Customer Success Manager - £50-65k Basic (London)

Bramwith Consulting; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A growing software company in Greater London is seeking an ETRM Customer Success Manager to enhance client satisfaction and support existing clients in a hybrid work model. The ideal candidate will have a background in energy or commodity trading and experience in client-facing roles, ensuring effective communication skills and problem-solving abilities are utilized. This is a junior role, offering a competitive salary of £50-65k plus bonus and benefits.

Benefits

Bonus

Benefits

Qualifications

• 2-5 years of experience in an E/CTRM BA or Support role or as a Trade Support Analyst.
• Strong background in energy or commodity trading.
• Willingness to engage with internal teams and manage client relationships.

Responsibilities

• Ensure client satisfaction and solve problems for existing clients.
• Liaise with internal teams when necessary.
• Work in a highly client-facing and relationship-focused role.

Skills

Communication skills

Customer relationship management

Problem-solving

Job description

Bramwith Consulting

ETRM Customer Success Manager - £50-65k Basic

Small but rapidly growing Energy Trading & Risk Management (ETRM) software house seeks an ETRM Customer Success Manager to join them in a hybrid Central London office (2-3 days per week) and flexi-working (2-3 days per week) permanent role.

This is a relatively junior role, looking for someone with 2-5 years experience working in either an E / CTRM BA or Support related role or could be working in a Commodity Trading Trade Support Analyst role.

As the ETRM Customer Success Manager, you'll be working in a highly client facing, relationship-focused role working with existing clients, ensuring their satisfaction and helping solve problems, including liaising with internal teams where needed. As such, it is essential that you have fantastic communication skills and are able to help manage clients.

Although this is a junior role, it is essential that you have some strong energy or commodity trading experience working either for a rival software house, services consultancy or energy trading house and be keen to move into a Customer Success Manager role.

Salary: £50-65k basic + bonus + benefits

For more information, please e-mail Ben at