Ethical Banking Customer Service Champion

The Co-operative Bank plc; Newport; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading ethical bank in the UK seeks a Customer Service Officer to provide excellent support to banking customers. You will engage with customers across various channels, manage cash operations, and contribute to community outreach initiatives. The ideal candidate is passionate about customer service and can work efficiently in a dynamic setting. Excellent benefits include 27 days holiday, competitive pension, and wellbeing support. Join us in making a meaningful impact in finance and community outreach.

Benefits

27 days holiday plus additional days

10% employer pension contribution

Income protection and life assurance

Volunteering days and corporate discounts

Wellbeing support for employees and families

Qualifications

• Prior experience in a customer service environment is essential.
• A passion for excellent customer service and problem solving is required.
• Computer skills to manage multiple systems while engaging with customers.
• Must be capable of working towards targets and compliance.

Responsibilities

• Serve as the first point of contact for banking customers.
• Support customers through various channels, including telephone and in-person.
• Manage cash and update customer records accurately.
• Educate customers on fraud prevention and institutional services.
• Participate in community outreach and charity efforts.

Skills

Customer service experience

Cash handling knowledge

Positive and enthusiastic approach

Proficiency in navigating multiple systems

Ability to assist diverse customers

Ability to work in a fast-paced environment

Job description

A leading ethical bank in the UK seeks a Customer Service Officer to provide excellent support to banking customers. You will engage with customers across various channels, manage cash operations, and contribute to community outreach initiatives. The ideal candidate is passionate about customer service and can work efficiently in a dynamic setting. Excellent benefits include 27 days holiday, competitive pension, and wellbeing support. Join us in making a meaningful impact in finance and community outreach.