Estates Process and Systems Owner

RNLI; England; Hybrid; GBP 49,000 - 59,000; Full time

Job summary

A prominent lifesaving charity in the UK seeks an Estates Process and Systems Owner to enhance their asset management and support teams in delivering their crucial services. This hybrid position offers a competitive salary and a range of benefits including flexible working, leave, and a pension scheme. The ideal candidate will excel in communication and problem-solving, with a solid understanding of Estates processes and familiarity with CAFM systems. Join us to make a difference and help save lives every day.

Benefits

Flexible working

26 days’ annual leave plus Bank Holidays

Outstanding pension scheme

Life assurance

Health and dental cash plan

Qualifications

• In-depth understanding of Estates processes and systems.
• Ability to develop and embed services improvement processes.
• Familiarity with application architecture and UX principles.

Responsibilities

• Define and deliver processes optimizing RNLI's asset management.
• Collaborate with stakeholders to develop effective capabilities.
• Drive adoption and continuous improvement of the Estates Management System.

Skills

Excellent communication

Problem-solving

Analytical skills

Understanding of Estates processes

Cross-functional collaboration

Tools

CAFM systems

Concerto product

Job description

Temporary (until 31/12/2027)

£49,492 to £58,226 + benefits

Hybrid/Poole, Dorset

Ref: 21036

About us

The Royal National Lifeboat Institution is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to join that team and help save lives every day.

We are looking for an Estates Process and Systems Owner to join us until the end of 2027, who will play a crucial role in shaping and delivering Estates process and system solutions that support our mission, helping our volunteers and staff by ensuring that RNLI buildings and land are safe, available and compliant, so that we can save every one.

Although not confirmed at this stage, the option to make this a permanent role is under review.

Some of the benefits

• Flexible working
• 26 days’ annual leave plus Bank Holidays
• Outstanding pension scheme
• Life assurance
• Health and dental cash plan

Your role

As the Estates Process and System Owner, you will:

• Be responsible for defining, developing, and delivering processes and configurations that optimise the RNLI’s building and land assets
• Work closely with stakeholders, suppliers, RNLI IT, and end-users to ensure we meet the needs of the organisation and the communities we serve, developing roadmaps that provide the RNLI and its lifesaving and fundraising teams the capabilities that they need to deliver on our strategy and plans
• Be key in driving the adoption, optimisation and continuous improvement of the Estates Management System
• Be close to our Estates, Legal, and Finance teams, understanding how they interact with the solution and the opportunities to improve their effectiveness, making it easy to undertake their roles for the RNLI

About you

Our ideal candidate for the role of Estates Process and System Owner will have an in-depth understanding of Estates processes, Estates systems and be comfortable undertaking investigations, and acting as the key liaison between functional stakeholders and technical teams.

To be considered as our new Estates Process and System Owner, you will need:

• Familiarity with Estates work supported by CAFM systems
• Ability to work cross-functionally with technical (including Estates and IT) and non-technical teams
• Ability to develop and embed processes to improve the delivery of services
• Excellent communication, problem-solving, and analytical skills

It is also desirable that you have:

• Familiarity with application architecture, UX principles, and industry best practices
• Previous experience of managing a CAFM system
• Experience of using or managing the Concerto product

If this sounds like you, and you are someone who believes in working in close collaboration with stakeholders and end users to continuously improve and seamlessly support applications and services, always has a learning mindset, and wants to work in an organisation driven by the desire to ensure that no‑one should lose their life to drowning, apply today!

Closing date: 11 January 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero‑tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world‑class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.