Estates Cleaning Operative

Freebridge Community Housing; North End; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community housing provider in England seeks an Estates Cleaning Operative to ensure a high standard of cleanliness across its estates. Responsibilities include conducting health and safety checks, handling cleaning tasks in communal areas, and collaborating with tenancy teams. The ideal candidate will have at least 3 GCSEs, strong communication skills, and a commitment to serving social housing customers. This role offers generous holiday, employee discounts, and a pension scheme.

Benefits

25 days holiday plus bank holidays, increasing to 30 after 5 years

Health and Wellbeing Support

Discounted Gym Membership

Qualifications

• Must be capable of performing tasks that involve heavy lifting.
• Understanding of social housing customer needs and commitment to service.
• Ability to communicate clearly with colleagues at all levels.

Responsibilities

• Provide quality cleaning throughout communal areas on estates.
• Conduct health and safety checks and record activities.
• Report necessary repairs and compliance with Health & Safety policies.

Skills

Ability to work as a lone worker or part of a team

Ability to adhere to procedures

Ability to remain calm in emergency/stressful situations

Education

Minimum of 3 GCSE passes or equivalent (including Math and English)

Tools

PA1 & PA6 licence

Job description

As an Estates Cleaning Operative, you will play a pivotal role in delivering a comprehensive, efficient, and proactive cleaning service across Freebridge Community Housing estates throughout the borough. Your role will include conducting health and safety checks, collaborating with tenancy colleagues to contribute information on tenancy breaches, and assisting in combating anti‑social behaviour (ASB). If you are dedicated, proactive, and ready to make a difference in our community, we would love to hear from you!

About Freebridge Community Housing

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of Kings Lynn and West Norfolk's housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We've had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

What you'll be doing

• Provide quality cleaning throughout communal areas on Freebridge Community Housing estates, including the safe handling and cleaning of biohazard materials.
• Record all activities and conduct pre and post work inspections.
• Ensure communal areas are clear of hazards like fly‑tipping, pushchairs, and bicycles.
• Identify and report abandoned properties.
• Liaise with the Assistant Place Shaping Manager for any schedule changes.
• Report necessary repairs in communal areas or tenant properties.
• Ensure door entry systems are operational and report faults promptly.
• Report and record any ASB incidents and support tenancy colleagues.
• Ensure compliance with Health & Safety policies.
• Undertake ad‑hoc tasks as needed.

Knowledge and Experience

• Minimum of 3 GCSE passes or equivalent (including Math and English).
• An understanding of the needs of social housing customers and a commitment to providing a professional service.
• The ability to deal effectively & non‑prejudicially with a range of customers, as well as to communicate clearly with colleagues at all levels.
• Must be capable of performing tasks that involve heavy lifting.
• A full driving licence.

Desirable

• Experience of industrial cleaning methods and processes.
• PA1 & PA6 licence.

Skills

• Ability to work as a lone worker or part of a team.
• Ability to adhere to procedures.
• Ability to remain calm and make clear decisions in emergency/stressful situations.

Attitude

• Hardworking
• Self‑motivated
• Team player.

Benefits

• Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
• Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
• Charitable Leave: One day per year to volunteer for a cause you care about.
• Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
• Pension Scheme: A company contributory pension scheme with generous employer contributions.

Diversity & Inclusion

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don't discriminate against employees or potential employees based on protected characteristics. We're happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best.