Estate Services Quality Assurance Officer (Sc6)

Ben Recruitment Ltd; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is looking for an Estate Services Quality Assurance Officer to ensure high service quality in estate management. The role involves developing QA frameworks, monitoring service delivery, and engaging with stakeholders. Requires a bachelor's degree and experience in quality assurance. Competitive hourly pay in a full-time position based in North London.

Qualifications

• Proven experience in quality assurance, auditing, or compliance roles.
• Detail-oriented with a focus on accuracy and compliance.
• Ability to work independently and manage multiple projects simultaneously.

Responsibilities

• Develop and implement quality assurance frameworks for estate services.
• Monitor and evaluate service delivery to ensure compliance with quality standards.
• Prepare detailed reports on quality assurance activities and performance metrics.

Skills

Analytical skills

Communication skills

Attention to detail

Education

Bachelor's degree in business administration or related field

Tools

Quality management systems

Reporting tools

Job description

Estate Services Quality Assurance Officer (Sc6)

The Estate Services Quality Assurance Officer (Sc6) plays a crucial role in ensuring that the quality of services provided in estate management meets the highest standards of excellence. This position involves monitoring, assessing, and enhancing the effectiveness of various estate services, delivering exceptional value to stakeholders while promoting compliance with policies and regulations. The successful candidate will work closely with estate management teams to develop and implement quality assurance frameworks, adopting best practices and continuous improvement strategies. Engaging with stakeholders is vital, as the officer will solicit feedback and insights to drive service enhancements. Through data analysis and reporting, the officer will identify trends and areas needing improvement, facilitating training and development opportunities for team members. The role demands attention to detail, strong communication skills, and a proactive approach to problem-solving. Overall, the Estate Services Quality Assurance Officer ensures that the estate services not only meet compliance standards but also foster a high level of satisfaction among residents and stakeholders, contributing to the community's overall well‑being and operational success.

Responsibilities

• Develop and implement quality assurance frameworks for estate services.
• Monitor and evaluate service delivery to ensure compliance with quality standards.
• Conduct regular audits and inspections to identify areas for improvement.
• Provide training and support to estate management teams on quality assurance best practices.
• Collect and analyze data related to service performance and resident satisfaction.
• Engage with stakeholders to gather feedback and insights for continuous improvement.
• Prepare detailed reports on quality assurance activities and performance metrics.

Requirements

• Bachelor's degree in business administration, facilities management, or a related field.
• Proven experience in quality assurance, auditing, or compliance roles.
• Strong analytical skills with the ability to interpret data effectively.
• Excellent communication and interpersonal skills to engage with various stakeholders.
• Detail‑oriented with a focus on accuracy and compliance.
• Proficient in using quality management systems and reporting tools.
• Ability to work independently and manage multiple projects simultaneously.

Hours Per Week: 35.00
Start Time: 08:00
End Time: 16:00
Pay Per Hour: £21.45
Location: Islington, North London

Should you wish to apply for this job opportunity, please send an up to date CV.

Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK