Estate Manager - Occupier Services

Colliers International EMEA; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading commercial real estate services firm in Greater London is seeking an Estates Manager to provide property management support for various commercial properties. Responsibilities include managing landlord enquiries, liaising with tenants, coordinating inspections, overseeing service provider performance, and ensuring compliance with statutory requirements. The ideal candidate will be MRICS Qualified with strong leadership and project management skills, as well as excellent communication abilities. Join a team that values inclusivity and invests in relationships for enduring value.

Benefits

Inclusive work culture

Professional development opportunities

Qualifications

• Significant post-qualification experience is essential.
• Strong leadership and project management skills are required.
• Ability to build and maintain strong client relationships is necessary.
• Excellent communication and presentation skills are crucial.

Responsibilities

• Manage landlord enquiries and lease obligations.
• Liaise regularly with tenants regarding responsibilities.
• Resolve third-party requirements and disputes.
• Manage and coordinate sublet estate.
• Conduct routine inspections and reporting.
• Ensure proper upkeep of property files.
• Oversee property database data and reporting.
• Manage specialist service partner provisions.
• Conduct Lease Advisory and Agency work.
• Monitor and update client helpdesk.
• Coordinate tenant meetings quarterly.
• Manage contractors and service providers.
• Plan and monitor premises development.
• Investigate accidents and assist with claims.
• Process invoices.
• Comply with health and safety regulations.
• Work flexibly as part of a team.

Skills

Leadership

Project Management

Client Relationship Management

Communication

Presentation Skills

Education

MRICS Qualified

Job description

Company Description

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.

Job Description

The role of an Estates Manager is to provide corporate property management support, service co-ordination and advice for a commercial property estate comprising multiple offices, retail units, industrial units and other specialist interest. The purpose of this role is to provide an efficient and effective administration service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.

• Management of landlord enquiries and observation of obligations under the lease
• Regular liaison with tenants on other responsibilities
• Co-ordinating and resolving third / neighbouring party requirements and disputes
• Co-ordinating and managing the sublet estate
• Planning, undertaking and reporting on inspections
• Ensuring that property files are up to date
• Ensuring that there is the appropriate level of data, supervision and regular reporting on the client property database
• Managing specialist service partner provisions across a portfolio of properties
• Review and quality assure reporting and recommendations from specialist subject matter experts
• Carry out routine Lease Advisory and Agency work
• Monitoring and updating any client helpdesk
• Co-ordination of quarterly tenant meetings
• Performance management of contractors and service providers
• Contribute to the planning, development and monitoring of premises
• Accident investigation and reporting, and assisting with co-ordination of insurance claims
• Invoice processing
• To be aware of and comply with company and statutory requirements regarding health and safety, fire and hygiene
• The candidate will be expected to work in a flexible way and as part of a team
• Line management of an administrator.

Qualifications

• MRICS Qualified with significant post-qualification experience.
• Strong leadership and project management skills.
• Ability to build and maintain strong client relationships.
• Excellent communication and presentation skills.

Additional Information

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.