Estate Contract Officer

Town & Country Housing; Royal Tunbridge Wells; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK Housing Association based in Royal Tunbridge Wells is looking for a candidate to manage estate service issues and ensure cleanliness in communal areas. This role involves attending meetings, addressing tenant concerns, and working with contractors to maintain high standards. The ideal candidate should be proactive and familiar with housing protocols. This position offers an opportunity to make a positive impact in the community while ensuring estate services are delivered effectively.

Responsibilities

• Ensure a prompt customer-focused response to estate service issues raised by residents.
• Attend estate walkabouts and resident meetings as required.
• Recognise safeguarding and report tenancy concerns to the relevant manager.
• Attend monthly meetings with contractors to ensure service provision.
• Inspect communal areas for damage or vandalism.
• Check and read meters and provide adjustments as required.

Job description

Responsibilities

• To ensure a prompt customer focused response to estate service issues raised by residents.
• To attend estate walkabouts and resident meetings as required.
• To recognise safeguarding, anti-social behaviour and other tenancy concerns and report to the relevant TCH manager.
• To attend monthly meetings and walk abouts with the contractors to ensure provision of good service and resolution of issues.
• To programme resident door entry fobs.
• Check windows in the communal areas can be shut, and that glazing is intact.
• Inspect communal areas for any damage, vandalism, or graffiti and to ensure cleanliness is maintained to the required standards and report all repair issues to relevant contractors.
• To be aware of TCH tenancy standards and report anti-social behaviour, incidents of nuisance, abandonment, or other breaches of tenancy conditions to the Area Estate Services Manager.
• Liaise with the Neighbourhood Housing Managers to identify improvements to the estates.
• Ensure that communal areas are free of combustible materials and obstructions, and that there are no electrical or trip and fall hazards present on the site. To tape off or secure areas that need immediate action and are within the post holders' capabilities.
• To check and read meters, adjust time switches, and provide any other similar services, as required.
• To visually inspect all communal areas - including roofs, elevations, stairwells, garage sites etc. Record and report to the appropriate contractor with a record kept of the same.
• Carry out any minor repairs such as adjusting of door closures, or refixing loose or missing items, refixing signs, installing cigarette bins etc. as directed by the line manager within the scope of your capabilities.
• To inspect refuse areas ensuring they are tidy, reporting bulk clearance or major cleaning requirements to the relevant contractor; to remove inflammable or combustible materials to a place of safety - only when safe to do so and removed and disposed of in an appropriate manner.
• To inspect and ensure that refuse bin wheels, lids and handles are in a safe and effective condition making adjustments where possible, and where contractor repairs are required to report to the appropriate party.
• Assess general cleanliness and condition of site and advise the Area Estate Services Manager.
• Liaise with block champions/ representatives, and where relevant to remedy any dangerous or minor issues and report other contractual matters to the appropriate party.