ERP Service Analyst

Namos Solutions; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading technology consultancy based in Greater London is seeking an Oracle Professional to enhance client use of Oracle systems and build lasting relationships. This role involves addressing system issues, enhancing user experience, and providing exceptional service across various sectors. The ideal candidate will have a solid background in Oracle Fusion Cloud ERP and excellent communication skills, handling both technical and user-facing tasks in a collaborative environment.

Qualifications

• Previous experience working on Oracle Fusion Cloud ERP in a functional capacity.
• Strong experience with Financials modules: General Ledger, Accounts Payable, Accounts Receivables, and others.
• Ability to navigate client interactions at all levels.

Responsibilities

• Support clients in their use of Oracle systems, enhancing their efficiency.
• Take ownership of issues while collaborating with clients and internal teams.
• Build long-term relationships with clients to understand their needs.

Skills

Oracle Fusion Cloud ERP functional experience

Client-facing skills

Problem-solving and analytical skills

Understanding of ITIL framework

Strong communication skills

Multi-tasking under pressure

Tools

SQL and PL/SQL

Reporting tools like OTBI and BI Publisher

Job description

Description

Please note you must be able to pass security clearance for this role (NPPV 3) due to our clients requirements to gain this level of clearance you must have been a resident living in the UK for the past 3 years

About This Role

Youve built up solid experience working with Oracle technologies and youre ready for something that feels a bit more meaningful. Maybe its the chance to work more closely with clients. Maybe its the variety the challenge or just being part of a team where your knowledge actually matters.

In this role youll be part of the Managed Services team at Namos supporting a mix of clients across different sectors each with their own priorities and quirks. Youll step in when issues need fixing but you wont stop there. Our aim is to improve how clients use their systems not just keep things ticking along. That means getting involved with enhancements solving problems providing thought leadership and helping our clients get the most of their Oracle systems.

Youll be trusted to take ownership of your work supported by a team thats open experienced and collaborative. Whether its helping a colleague think through a tricky integration or chatting with Oracle support youll have the autonomy to run with it but never feel like youre on your own.

What stands out about this role is how closely youll get to work with customers. Youll build relationships that last understanding how their business works and helping them get real value from their Oracle investment. Some days will be about getting things back on track quickly. Others will give you the space to think deeper spotting patterns identifying risks and making recommendations that improve how their systems support the people behind them.

Skills and Requirements

• Previous experience working in a functional capacity on Oracle Fusion Cloud ERP
• Strong experience across core Financials modules such as General Ledger Accounts Payable Accounts Receivables Fixed Assets and Cash Management
• Good understanding of period close processes intercompany tax configuration and subledger accounting
• Client facing skills and the ability to communicate with clients at all levels (both written and verbal)
• Exceptional problem-solving and have strong analytical skills. Troubleshooting problems including functional replication of issues
• Proven ability to work with pressure related to resolution timeframes and conflicting / competing priorities that require multi-tasking
• Desire to learn about new features and technology
• Understanding of the ITIL framework relating to incidents problems and the change management life cycle

It would be advantageous if you had any of the following (if not we can work on these) :

• Functional knowledge of Procurement Projects Expenses and Lease Accounting
• Experience with SQL and PL / SQL
• Experience with reporting tools such as OTBI and BI Publisher
• Oracle Certifications to support your experience to date
• Previously worked in a Managed Services environment
• ITIL v4 Foundation certification

Equality Statement

We celebrate the diversity of our teams and value the unique contributions they bring to our inclusive collaborative and rewarding workplace.

As a disability confident employer we are committed to treating all job applicants fairly and with respect irrespective of their background disability or any other protected characteristic and dedicated to our core values of professionalism expertise and trust.

Were dedicated to ensuring an inclusive recruitment process for all candidates. If you require any reasonable accommodations to participate fully in our hiring process or if you require a job description in an alternative format please contact - or call on 0.

About Us

We are an Oracle OPN Modernised Partner delivering ERP EPM and HCM solutions both in the Cloud and on-premise. We have a global presence and a proven track record of successful business transformation.

At Namos passion drives us. We are passionate about exceeding expectations building trust and cultivating lasting relationships with our clients.

Our Values

Our culture is centred around three core values : professionalism expertise and trust. At Namos we prioritize our clients by being responsive reliable and putting their needs first. We are committed to using trusted resources to ensure our expertise is exceptional and we build strong relationships based on integrity and openness.

Follow us on LinkedIn and Twitter - #TeamNamos #NamosSolutions @NamosSolutions

Required Experience

IC

Key Skills

Aviation Safety,Anti Money Laundering,Arabic Speaking,Helpdesk,Cargo,Accident Investigation

Employment Type : Full-Time

Experience : years

Vacancy : 1