ER Manager - 6 month FTC

Pizza Express; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic hospitality company in London is seeking an ER Manager to supervise complex employee relations cases, offer guidance to senior leaders, and improve ER practices. The ideal candidate will have a CIPD qualification, deep knowledge of UK employment law, and strong analytical skills. This role emphasizes effective communication and proactive team management within a vibrant and inclusive culture.

Qualifications

• Strong track record in ER management.
• Proven experience in leading complex ER cases.
• Ability to develop solutions balancing compliance and commercial needs.

Responsibilities

• Lead high-volume and complex ER cases.
• Provide advice to senior leaders on ER issues.
• Analyse ER case data to identify trends and opportunities.
• Shape and refine ER policies and processes.
• Partner with the People team on strategic projects.

Skills

CIPD qualification

Deep knowledge of UK employment law

Strong analytical skills

Excellent communication skills

Stakeholder management

Team management experience

Education

CIPD qualification or equivalent experience

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Our specialist Employee Relations team is looking for a pragmatic, solutions-focused ER Manager who can make a real impact. This is a fantastic opportunity for someone who thrives in a fast-paced, sociable environment and wants to shape how we manage ER across a large, dynamic hospitality business.

With c.350 restaurants across the UK and Ireland, our ER team is at the heart of supporting our people and leaders. As an ER Manager, you'll play a key role in overseeing complex ER cases, guiding senior leaders through challenging situations, and driving continuous improvement in our ER practices, while managing the day-to-day of the ER team.

Key Responsibilities

• Lead the management of high-volume and complex ER cases, ensuring consistency, fairness and legal compliance across the business.
• Provide expert advice, coaching and challenge to senior leaders, Territory Managers and General Managers to build capability and confidence in handling ER issues.
• Analyse ER case data to identify trends, risks and opportunities, and translate insights into practical recommendations for improvement.
• Shape and refine ER policies, processes and toolkits to ensure they remain fit-for-purpose and future-focused.
• Partner closely with the wider People team on strategic projects, embedding best practice and aligning ER with business priorities.
• Stay ahead of employment law developments, ensuring the business is proactive in adapting to change.

What you\'ll need

• CIPD qualification (or equivalent experience) with a strong track record in ER management.
• Deep knowledge of UK employment law and Employment Tribunal processes.
• Proven experience leading complex ER cases and providing advice up to senior leadership level.
• Strong analytical skills, with the ability to spot trends, assess risks and develop solutions that balance legal compliance with commercial needs.
• Excellent communication, stakeholder management and influencing skills, with the confidence to challenge where needed.
• A proactive, collaborative and pragmatic approach, with the ability to balance operational demands with strategic priorities.
• Previous experience managing a team.

Who We Are

Where those who love pizza can be their true self. We\'ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, we believe you should always be able to express yourself.

Our values and culture are made up of three key parts: use your head, show your heart and create a home. For us, this shows up as:

• Head - were customer centric, commercially driven and obsessed by performance in all we do
• Heart - we show our heart, are honest and vulnerable with our teams and lead everything through our people
• Home - we create a home, where everyone has a place at our marble table and you can truly express yourself everyday

Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs. That\'s why we assess each application on the aptitude to do the job and nothing else.