EPR Senior Change Agent

Northumbria Healthcare NHS Foundation Trust; Norwich; On-site; GBP 31,000 - 38,000; Full time

Job summary

A prominent NHS trust in Norwich is seeking a Senior Change Agent to support Change Management and Transformation activities. In this role, you will collaborate with multidisciplinary teams to develop and implement the Electronic Patient Record (EPR) solution, improving patient care. The position offers competitive salary and NHS benefits along with opportunities for professional growth.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site Nursery

Qualifications

• Good standard of general education (minimum degree level or equivalent experience).
• Change Management qualification or equivalent is desirable.
• Significant experience of managing staff is desirable.

Responsibilities

• Work on projects improving patient experience and outcomes.
• Collaborate with a multi-disciplinary team.
• Support and facilitate Change Management activities.

Skills

Excellent organisational and time management skills

Ability to analyse complex data and problem solve

Ability to multitask and handle interruptions

Education

Good standard of general education (minimum degree level)

Job description

Overview

We have embarked on a programme to implement a single Electronic Patient Record (EPR) as part of the NHS digital health ongoing initiative across the Norfolk and Waveney Acute Hospital Collaborative (NWAHC). The collaborative is made up of three acute hospitals in Norfolk and Waveney: James Paget University Hospitals NHS Foundation Trust (JPUH); Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH); The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust (QEH).

This is a unique opportunity to contribute your skills and expertise to create a meaningful impact on the health and well-being of individuals throughout Norfolk and Waveness. We are dedicated to advancing our digital capabilities in alignment with our long-term strategic goals, ensuring a high standard of patient care and safety.

The acute hospitals in Norfolk are a vital part of the health and social care system. Our digital mission is an essential part of our transformation into a post-modern healthcare system.

Main duties

This opportunity is available on a Secondment or Fixed Term Contract until March 2026. As a Senior Change Agent you will be supporting and facilitating Change Management and Transformation activities at the NNUH. You will collaborate with colleagues at James Paget University Hospitals, Norfolk and Norwich University Hospital, and Queen Elizabeth Hospital to develop and implement the Electronic Patient Record (EPR) solution. All staff are expected to model NNUH’s PRIDE values of People focused, Respect, Dedication, Integrity and Excellence in order to deliver a high quality, safe and compassionate healthcare service.

In collaboration with partners, you will play a crucial role in developing and implementing the EPR solution.

About Us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, and home to facilities such as the Quadram Institute. We work closely with the University of East Anglia to provide teaching opportunities for staff and placement opportunities for students. Our workforce represents 94 countries.

We are a friendly, collaborative hospital that works with local services and hosts N&N Hospitals Charity.

We offer a full range of NHS benefits and, in addition, the following:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service to the NNUH site
• Free 24-hour confidential counselling support
• On-site Nursery
• On-site cafes with staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work and home electronics

Details

Date posted: 19 September 2025

Pay scheme: Agenda for Change

Band: Band 5

Salary: £31,049 to £37,796 a year (pro rata)

Contract: Fixed term

Duration: 6 months

Working pattern: Full-time; Home or remote working; Compressed hours

Reference number: 234-25-EPR-00-SCA-B5

Job locations: Norfolk & Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Job Description

Responsibilities

• Opportunity to work on a wide range of innovative projects that improve patient experience and outcomes.
• Flexibility to work within a collaborative office space at Norfolk County Hall, Rouen Road, the main hospital, and from home.
• Work with a multi-disciplinary team of Project Managers, Clinicians, Technicians, Clinical Change Leads and Change Agents.

Person Specification

Qualifications

Essential

• Good standard of general education (minimum degree level or equivalent experience).

Desirable

• Change Management qualification or equivalent.

Experience

Desirable

• Significant experience of managing and supervising groups of staff.

Skills

Essential

• Excellent organisational and time management skills
• Ability to analyse complex data and problem solve
• Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks

Attitude, Aptitude

Essential

• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
• Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
• Ability to lead, motivate and encourage others in a team and handle staff issues with a firm but tactful approach.

Disclosure and sponsorship

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a submission for Disclosure to the Disclosure and Barring Service will be made.

Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship are welcome and will be considered alongside all other applications. For details see the UK Visas and Immigration website. Since 6 April 2017, skilled worker applicants for entry clearance must present a criminal records certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants are also subject to this requirement. Guidance: Criminal records checks for overseas applicants.

Employer details

Employer: Norfolk and Norwich University Hospital

Address: Norfolk & Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Employer’s website: https://teamnnuh.co.uk/