Epidemiologist

Kainos; Doncaster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital services company in the UK is seeking a User Researcher Lead (Manager) to deliver actionable insights that define user experiences and to lead user-centred design teams. This role involves managing staff and ensuring the delivery of high-quality research aligned with relevant standards. The ideal candidate will possess expertise in qualitative and quantitative research methods, strong communication skills, and a commitment to diversity and inclusion. Join a supportive and collaborative team focused on making a significant impact.

Qualifications

• Expert knowledge and application of qualitative and quantitative research methods.
• Ability to communicate and influence effectively at all levels.
• Demonstrated ability in managing, coaching and developing senior staff.

Responsibilities

• Deliver actionable insights that help define the right service experiences.
• Shape and lead user-centred design teams.
• Manage, coach and develop staff focusing on performance management.

Skills

Qualitative research methods

Quantitative research methods

Stakeholder management

Excellent communication

User-centred design principles

Job description

User Researcher Lead (Manager)

At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting‑edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people‑first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Responsibilities

• Deliver and assure actionable insights that help define the right service experiences and focus them on user needs.
• Oversee and lead teams while delivering high‑quality research yourself.
• Shape and lead user‑centred design teams to ensure delivery of contracted deliverables while adhering to relevant standards e.g. GDS & NHS Service Standards.
• Advocate for needs‑based design, design thinking and service design, and coach others in design research.
• Manage, coach and develop a small number of staff, focusing on performance management and career development.

You will be part of our growing Experience Design capability, creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user‑centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.

Qualifications

• Lead, plan, develop, and conduct research activities, ensuring the right methods are applied across the Agile development lifecycle.
• Expert knowledge and application of qualitative and quantitative research methods.
• Oversee and run programmes of research across multiple teams and projects.
• Experience defining and being responsible for research processes and strategy within an organisation.
• Expert facilitator, designing and delivering workshops across a project lifecycle.
• Ability to communicate and influence effectively at all levels, driving action and impact based on user insight.
• Strong stakeholder management skills.
• Excellent commercial awareness.
• Broad understanding of user‑centred design principles and practices with the ability to lead and collaborate effectively with other disciplines.
• Demonstrated ability in managing, coaching and developing senior staff.
• Regularly share experiences, learnings and impact of work contributing to the wider user research community.

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.