EOC Inpatient Scheduler

London North West University Healthcare NHS Trust; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A UK university NHS trust is looking for an EOC Inpatient Scheduler to manage elective surgical waiting lists and coordinate patient bookings for surgeries. The role involves efficiently scheduling patients based on clinical urgency and ensuring compliance with patient access policies. Successful applicants will have strong customer care skills, NHS experience, and be expected to uphold confidentiality standards. This position offers a salary range from £32,199 to £34,876 per annum inclusive of high-cost area supplement.

Qualifications

• Experience in a patient/customer facing role is essential.
• NHS experience is preferred.
• Understanding of RTT pathways and targets.

Responsibilities

• Manage elective surgical waiting lists effectively.
• Book patients into theatre slots considering urgency.
• Coordinate special requirements for surgeries.

Skills

Customer care

Patient facing experience

Understanding of confidentiality

Monitoring waiting times data

Education

NVQ 4 in customer care

Job description

EOC Inpatient Scheduler

London North West University Healthcare NHS Trust

The closing date is 28 December 2025

To understand and proactively manage, with the consultants, the elective surgical waiting lists.

To book elective patients into appropriate theatre slots, taking into consideration both clinical urgency and time on the waiting list.

To book pre-assessment appointments in a timely manner and adjust lists as required if any patients fail pre-assessment.

To co‑ordinate any special requirements, e.g. ITU beds, transport, other surgeons for joint operations and so on.

To liaise with Theatres to be aware of any patients cancelled on the day or who do not attend and to take the appropriate action to rebook or discharge.

To work closely with the PPWT team to ensure that funding for specified theatre procedures is appropriately sought in accordance with guidelines.

Main duties of the job

Booking & Scheduling:

Ensure that elective theatre lists are compiled and updated on Patient Administration System (PAS) (or any other Trust systems) and reviewed/signed off by the relevant surgical teams/ Management.

Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.

Create a waiting list entry for patients requiring admission.

Schedule procedures ensuring patients are fully booked on PAS and ensure a confirmation letter is sent or that patients are telephoned if booking at short-notice.

Book patients in chronological order or in order of clinical urgency.

Book procedures ensuring that theatre capacity is proactively and efficiently used.

Book HDU and ITU beds according to the nature of procedure or if requested by Surgical team.

Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co‑ordinators to ensure that these are scheduled appropriately within the cancer pathway targets.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

Please see attached Job Description and Person Specification for full duties and role responsibilities.

Person Specification

Education and Experience

• NVQ 4 in customer care or equivalent qualification or experience
• Experience
• achieved grade
• achieved grade

Knowledge and Experience

• Experience in a patient/customer facing role
• NHS experience
• Understanding of confidentiality and data protection act
• RTT pathways and targets knowledge
• Experience of monitoring waiting times data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

London North West University Healthcare NHS Trust

£32,199 to £34,876 a year Per Annum Inclusive of High Cost Area Supplement