Environmental Services Monitoring Officer

Royal Borough of Windsor and Maidenhead; Thatcham; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A local government authority in Thatcham is seeking an Environmental Services Monitoring Officer. The role offers a salary range of £32,962 - £36,791 and involves monitoring recycling, waste, and cleansing contracts. Candidates should have a solid understanding of environmental services and excellent communication skills. This full-time position allows for hybrid working. You will be supporting initiatives to engage local communities and ensure service effectiveness.

Benefits

32 days annual leave

Flexible working

Local Government Pension scheme

Employee parking

Instant Reward Scheme

Employee Assistance Programme

Discounts with retailers

Qualifications

• Understanding of recycling and waste management.
• Ability to handle difficult situations effectively.
• Experience in supplier contract monitoring.
• Work independently in a busy environment.
• Experience in complaint handling.
• Strong written and verbal communication.

Responsibilities

• Monitor council’s recycling, waste, and cleansing contracts.
• Investigate service delivery complaints.
• Record performance data for decision-making.
• Support leisure and grounds maintenance monitoring.
• Provide data support for contracts.
• Engage local groups in environmental projects.

Skills

Understanding of environmental services

Calmness under pressure

Experience with contract monitoring

Organizational skills

Complaint investigation experience

Excellent communication skills

Job description

Job description

We have an exciting opportunity for an Environmental Services Monitoring Officer to join us!

Previous applicants need not re-apply.

This is a full-time, permanent role based out and about in the borough with hybrid working, and a salary of £32,962 - £36,791 per annum.

About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Environmental Services Monitoring Officer to join our Environmental Services team.

The Role:

This role will report into the Waste & Cleansing Contracts Manager and will carry out the day to day monitoring of the council’s recycling, waste and cleansing service contracts for an allocated geographical area and liaise with contractors to resolve issues.

Your role will involve:

• Identifying service failures and issues and taking appropriate action.
• Investigating and responding to service delivery complaints and resolving or escalating as required.
• Ensuring performance data is recorded to support decision-making and contract management.
• Assisting in the monitoring of leisure and grounds maintenance contracts.
• Providing administration and data support for contracts and projects.
• Providing advice and information to any local groups, individuals, council officers and members, landowners and other organisations.
• Supporting activity to increase the involvement of residents, schools and community groups in looking after their areas so that cleaner and greener neighbourhoods are self‑sustaining.

What we are looking for:

• A good understanding of environmental services, including recycling and waste management.
• Ability to deal with difficult situations calmly and effectively.
• Experience of working with suppliers monitoring the effectiveness of contracts.
• The ability to work with minimal supervision in a busy environment whilst prioritising and organising a varying workload.
• Experience of investigating and responding to complaints and service requests.
• Excellent communication skills, in person and in writing.

What we offer:

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: Week beginning 12th January 2026

If you wish to discuss this position informally, please contact Anna Humphries, Waste & Cleansing Contracts Manager at [e-mail]