Entry Level / Junior Technical Writer

Clearwater Analytics; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading analytics firm in Scotland is seeking an entry-level Technical Writer to create and enhance documentation. Applicants should have strong writing skills and be eager to collaborate with product managers and developers. Ideal candidates will have experience with tools like Confluence and Markdown, and a keen interest in UX writing. This role offers a chance to engage in impactful storytelling through technical content.

Qualifications

• 0-4 years of experience.
• Strong writing and communication skills.
• Ability to work collaboratively and be a quick learner.

Responsibilities

• Create internal and client-facing documentation.
• Work on existing documentation to enhance clarity.
• Maintain internal resources like style guides.

Skills

Excellent written and verbal communication skills

Fast learner

Collaborative team member

Consistent

Concise

Clear

Tools

Confluence

Markdown

Jira

SnagIt

Canva

Loom

Adobe Creative Cloud

Job description

Overview

Reporting to the Team Lead of the Technical Content team, you are a recent graduate with a degree in English or a related field of study or a technical writer with one to four years’ experience. You are inquisitive, collaborative, and are a quick learner. You are an excellent writer, and you love language and understand the importance of mapping out your content and presenting it simply and clearly. Ideally, you have Atlassian Confluence and markdown experience, but if not, you are eager to pick up these skills.

You are creative, organized, and are comfortable drafting content in working sessions with subject matter experts (SMEs), including product managers and software developers. You realize the value of great editing and work with your teammates to edit their content and to implement their feedback in your content.

Your work is consistent, concise, and clear—you know who your audience is and how to tell an engaging, impactful story. You understand hierarchy, taxonomy, content flow, and formatting so that users can easily find exactly what they need.

Principal Responsibilities

We are seeking an entry or junior level technical writer to create internal and client-facing documentation, which clearly explains how to use our products and informs the interactive courses we build. Our mission is to empower the people who serve our clients and to offer our clients direct access to answers so they may be self-reliant and delighted.

In addition to creating original product documentation, you will work on existing documentation to replace it with curated content, and you may create technical documentation for our software developers. You will help maintain internal resources, such as our Acronym and Jargon Guide, video library, and style guide.

You will assist in producing documentation for clients, including user guide articles, key product updates (release notes), and embedded application help (such as tool tips).

Qualifications/Experience

• 0-4 years years experience
• Excellent written and verbal communication skills
• Fast learner and collaborative team member
• Three Cs: Consistent, Concise, Clear

Tools/Skills

• Confluence experience a plus
• Markdown a plus, with Tailwinds an added bonus
• Ability to organize projects, with Jira exposure a plus
• Content/graphics/video tools experience a plus, such as SnagIt, Canva, Loom, and Adobe Creative Cloud
• Taxonomy/hierarchy and templating knowledge
• UX writing interest
• HTML/CSS a plus
• Familiarity with code structure (preferably Java and/or Python) a plus
• Gitlab branching a plus