Entry-Level IT Support Engineer – 1st Line, Flexible Hours

JobStart Scheme; Londonderry; On-site; GBP 18,000 - 24,000; Part time

Job summary

A technology company in Northern Ireland seeks a Junior IT Support Engineer to join its IT team. This role offers the opportunity to gain hands-on experience in a fast-paced environment. As the first point of contact for technical issues, you'll assist users in resolving problems, maintain systems, and support onboarding. Ideal candidates will have an interest in IT, strong communication skills, and a willingness to learn. The position allows for flexible working hours, making it an excellent opportunity for someone starting their career in IT.

Qualifications

• GCSEs or equivalent; IT-related qualifications are a plus.
• Must have a current UK driving licence.
• Having access to your own transportation would be advantageous.

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing system.
• Log, track, and elevate incidents and service requests.
• Troubleshoot basic hardware, software, and network issues.
• Assist with setting up user accounts, devices, and applications.
• Maintain accurate documentation of support activities.

Skills

Interest in IT and technology

Strong communication skills

Problem-solving skills

Ability to follow instructions

Basic understanding of computers

Willingness to learn

Education

GCSEs or equivalent

IT-related qualifications (a plus)

Tools

Familiarity with Windows 10/11

Microsoft Office

Basic troubleshooting experience

Job description

A technology company in Northern Ireland seeks a Junior IT Support Engineer to join its IT team. This role offers the opportunity to gain hands-on experience in a fast-paced environment. As the first point of contact for technical issues, you'll assist users in resolving problems, maintain systems, and support onboarding. Ideal candidates will have an interest in IT, strong communication skills, and a willingness to learn. The position allows for flexible working hours, making it an excellent opportunity for someone starting their career in IT.