Entry-Level Helpdesk Specialist: Fanatical Support Training

Rackspace Technology; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading multicloud solutions provider is seeking an entry-level Helpdesk Support Technician in Cardiff. You will interact with customers over chat, phone, and support tickets, providing both technical and non-technical assistance. The ideal candidate is self-motivated, has strong communication skills, and is eager to learn. This role involves managing support queues while delivering exceptional customer service.

Qualifications

• Self-motivated with a strong desire to learn and improve both technical and people skills.
• Ability to interact confidently with more senior areas of the business.

Responsibilities

• Manage incoming customer calls and chats.
• Provide technical and non-technical support for various customer inquiries.
• Ensure adherence to customer SLA commitments.

Skills

Strong verbal and written communication skills

Self-motivated

Ability to work in a team

Problem-solving skills

Job description

A leading multicloud solutions provider is seeking an entry-level Helpdesk Support Technician in Cardiff. You will interact with customers over chat, phone, and support tickets, providing both technical and non-technical assistance. The ideal candidate is self-motivated, has strong communication skills, and is eager to learn. This role involves managing support queues while delivering exceptional customer service.