Enterprise Customer Success Manager

Prophecy Simple Data Labs; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading AI data solutions provider is seeking a Customer Success Manager to enhance customer relationships and ensure the successful adoption of their innovative platform. The role involves driving value realization, monitoring account health, and delivering consultative reviews, making it crucial for customer engagement. Successful candidates will have 5+ years in B2B SaaS, with a strong focus on data management. This opportunity offers a competitive salary and diverse benefits, contributing to the next data revolution.

Benefits

Employee health insurance

Very competitive compensation

Innovative project ownership

End-to-end project ownership

And more!

Qualifications

• 5+ years in Customer Success or Account Management in B2B SaaS.
• Experience with Fortune 250 enterprise accounts and C-level executives.
• Exceptional skills in translating technical details into business outcomes.

Responsibilities

• Drive Adoption, Value Realization and Renewal.
• Monitor Technical Health and Risk.
• Deliver Consultative Value Reviews.
• Orchestrate Cross-Functional Success.
• Voice of the Customer for Engineering insights.

Skills

Customer Success in B2B SaaS

Strategic Relationship Management

Consultative Communication

Technical Expertise (ETL, Databricks/Spark, Snowflake)

Stakeholder Consensus Building

Job description

The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world's top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry-leading AI agents and humans work hand-in-hand in visual and document interfaces to analyze, transform, and prepare data to ship trusted insights at enterprise scale. Join us as we build the next data revolution.

About the Role

The Customer Success Manager (CSM) is a critical, relationship-focused role centered on technical adoption and value realization within Prophecy's customer base. The CSM is the primary post-sale orchestrator responsible for ensuring that technical stakeholders realize the measurable productivity gains promised during the sales cycle. This role requires a hybrid profile: a technical data expert, a proactive project manager, and a trusted advisor for data teams.

You Will

• Drive Adoption, Value Realization and Renewal: Partner with customers to transition from 'closed-won' to high-volume production. Own the technical success charter, ensuring teams leverage Prophecy’s AI-native agents and visual ETL tools to modernize their data pipelines and ultimately leading to the customer renewing.
• Monitor Technical Health and Risk: Proactively track account health through adoption metrics and technical milestones. Identify 'stalled adoption' or technical friction early, leading structured discovery and cross-functional mitigation efforts to prevent churn.
• Deliver Consultative Value Reviews: Collaborate with Account Managers on Quarterly Business Reviews (QBRs). You present the 'Value Realized'—detailing specific use cases completed, efficiency gains for data engineers, and alignment with the customer's technique roadmap.
• Orchestrate Cross-Functional Success: Act as the primary technical point of contact, coordinating with Solutions Engineering, Product Management, and Professional Services to resolve complex data engineering problems and drive platform foundations.
• Voice of the Customer: Translate field-level feedback into actionable insights for our Engineering teams. Drive the customer's long‑term technical vision by ensuring their requirements influence Prophecy’s AI-driven product roadmap.

Qualifications

• Proven Technical Experience: 5+ years in Customer Success, or Account Management in B2B SaaS, with a focus on the modern data stack (ETL, Databricks/Spark, Snowflake, or cloud data warehousing).
• Strategic Relationship Management: Demonstrated success navigating the complexities of Fortune 250 enterprise accounts, working with C-level executives (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams).
• Consultative Communication: Exceptional skills in building consensus across diverse stakeholder groups and the ability to translate technical complexity into business outcomes.
• Willingness to Travel: Up to 30% as required to visit key customers and deepen strategic partnerships on‑site.

Benefits and Perks

• Employee health insurance
• Very competitive compensation
• Ability to have your fingerprint on an innovative platform
• End-to-end ownership of your projects
• And more!

*Benefits and perks may vary per country

Our Commitment to Diversity and Inclusion

At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio‑economic status, and any other protected characteristics.

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