Enterprise Account Manager

Frontify; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading brand platform provider in Greater London is seeking an experienced Enterprise Account Manager to oversee and grow relationships with enterprise customers across Northern Europe. This role requires strong skills in account management and a consultative approach to drive customer success. Ideal candidates will have over 4 years of experience, a track record in B2B SaaS sales, and the ability to work closely with diverse teams to create customer value. Join us in shaping the future of brand engagement.

Benefits

At least 5 weeks of holiday

Paid educational and well-being days off

Home office setup budget

Annual salary review

Localized benefits

Invitation to summer company meet-up in Switzerland

Qualifications

• 4+ years of experience in enterprise account management, customer success, or B2B SaaS sales.
• Proven ability to manage a book of business and drive expansion.
• Fluent in English with strong communication skills.

Responsibilities

• Manage a portfolio of enterprise customers across Northern Europe, driving revenue growth.
• Develop strategic account plans aligning customer priorities with our platform.
• Build and maintain relationships with key stakeholders from operational users to executives.
• Identify and negotiate expansion opportunities focus on long-term partnership health.

Skills

Account management

Customer success

B2B SaaS sales

Consultative approach

Stakeholder management

Commercial acumen

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We're all about helping brands turn ideas into impact.

Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading!

Your team

You'll work with Frontify's commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They're international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they're focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.

Your Mission

As an Enterprise Account Manager for the Northern European market, you'll manage and grow relationships with Frontify's enterprise customers across the region. You'll act as a trusted partner to your accounts—ensuring they see ongoing value, uncovering opportunities to expand their use of Frontify, and strengthening their long‑term success with our platform. The role blends relationship management, commercial acumen, and consultative problem‑solving, offering you the opportunity to drive meaningful customer and revenue outcomes.

Your responsibilities

• Manage a portfolio of enterprise customers across Northern Europe, driving revenue growth.
• Develop strategic account plans that align customer priorities with Frontify's platform capabilities and business objectives.
• Build and maintain strong relationships with key stakeholders - from operational users to C-level executives.
• Identify and lead expansion opportunities across business units and brands using a value‑driven, consultative approach.
• Negotiate expansions with a focus on long‑term partnership health and sustainable growth.
• Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.
• Share customer insights to influence Frontify's roadmap and help evolve our enterprise account management practices.

Your story

• You bring 4+ years of experience in enterprise account management, customer success, or B2B SaaS sales.
• You've successfully managed a book of business, and contributed to expansion and renewal outcomes.
• You're excited to work with enterprise marketing, brand, or creative technology solutions.
• You're comfortable speaking with a range of stakeholders, from power users to senior stakeholders, building trust and communicating clearly.
• You combine a consultative mindset with strong commercial acumen and a focus on delivering customer value.
• You're collaborative, proactive, and comfortable navigating fast‑moving, cross‑functional environments.
• You thrive in cross‑functional environments and enjoy working closely with Product, Marketing, and Customer Success to create strong customer outcomes.
• You communicate clearly, lead with empathy, and thrive in an environment of ownership and growth.
• You speak English fluently.

Why join us?

• Thrive with the tools and support to shape your future at Frontify.
• Be part of a product that connects brands and people with a human touch.
• Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
• Join a vibrant, social team—whether you love animals, yoga, or travel, we've got the Slack channels for you!

What we offer

• At least 5 weeks of holiday (PTO)
• Paid educational and well‑being days off
• Home office setup budget
• Annual salary review
• Localized benefits
• Invite to our summer company meet‑up in Switzerland

Important to us

At Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.

Next Steps

Apply: Submit your CV and answer a few questions. We'll update you on your application.

Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background.

Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.

Join Us: If it's a match, welcome to Frontify!

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.