Enhanced Observation Health Care Assistant | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Southall; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in the UK is seeking a Senior Healthcare Assistant / Mental Health Support Worker to provide one-on-one support to patients requiring enhanced observation. The role involves practical assistance and working under qualified staff supervision, ensuring patient-centred care and communication. Ideal candidates should have exceptional communication and teamwork skills, and flexibility. This position is located at Ealing Hospital.

Qualifications

• Experience as a Healthcare Assistant or Mental Health Support Worker.
• Ability to assist with practical tasks on a one-on-one basis.
• Willingness to work under supervision of qualified staff.

Responsibilities

• Assist patients requiring enhanced observation with practical tasks.
• Support qualified staff in delivering patient-centred care.
• Communicate effectively with patients and families.

Skills

Exceptional communication skills

Teamwork abilities

Personable demeanor

Flexibility

Job description

Overview

Join Our Team as a Compassionate and Skilled Senior Healthcare Assistant / Mental Health Support Worker

Are you an experienced Healthcare Assistant/Mental Health Support Worker seeking a unique and rewarding nursing experience? Are you eager to enhance your skills in a variety of settings, making a positive impact on the care of patients who require enhanced supervision? If so, we have an exciting opportunity for you!

A new position has opened up at Ealing Hospital for a Band 3 Enhanced Observation Healthcare Assistant, Mental Health. Join our friendly and supportive team, where you will have the chance to work closely with dedicated professionals. We are seeking personable, and motivated individuals with exceptional communication and teamwork abilities to support our qualified staff in delivering patient-centred care and improving overall patient experience.

This role is specifically designed to provide assistance to patients requiring enhanced observation and who present with a diverse range of health issues. As a valued member of our team, you will be responsible for carrying out practical tasks with our patients, often on a one-on-one basis, under the supervision of qualified staff.

Please be aware that we do not provide sponsorship for this role.

Responsibilities

• Assist patients requiring enhanced observation with practical tasks, often on a one-to-one basis, under supervision of qualified staff.
• Work with a friendly, flexible and motivated team to support qualified staff in delivering patient-centred care and improving patient experience.
• Communicate effectively with patients, families and the care team to support patient wellbeing and safety.

About LNWH and the Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, providing a full range of services including a hyper-acute stroke unit and rehabilitation unit.
• St Mark’s Hospital: internationally renowned for bowel disease care.
• Ealing Hospital: busy district general hospital with 24/7 emergency department and urgent care centre, and Meadow House Hospice support.
• Central Middlesex Hospital: planned care site with surgical and outpatient services and an urgent care centre.

We are a university teaching NHS trust, recognising our role in training clinicians of the future and bringing research benefits to the public.

Qualifications/Requirements

We are seeking personable, flexible and motivated Healthcare Assistants with excellent communication and teamwork skills to support our qualified staff in the delivery of patient-centred care and to improve patient experience.

Note: This advert closes on Tuesday 16 Sep 2025.