Enhanced Care Healthcare Support Worker - Staff Bank | Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust; Maidstone; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare provider in Maidstone seeks a Band 3 Enhanced Care Healthcare Support Worker (ECHCSW). The role involves providing high-quality patient care and therapeutic support in a dynamic environment. Ideal candidates will hold a nationally approved HEE Care Certificate and demonstrate strong communication skills. This position offers flexible shifts, a supportive workplace, and opportunities for professional development, promoting overall safety and well-being for patients.

Benefits

Competitive pay

Flexible working patterns

Free DBS check and uniform

Priority access to shifts

Weekly payroll

Support for ongoing development

NHS Pension Scheme access

Blue light card eligibility

Qualifications

• Must hold a nationally approved HEE Care Certificate obtained in a healthcare setting.
• Attending an Enhanced Care Health Care Support Worker Induction Day is required.
• Completion of a corporate trust induction after a start date is mandatory.

Responsibilities

• Provide high-quality care and support to patients and families.
• Deliver one-to-one enhanced or cohorted care.
• Work with multidisciplinary teams for patient care.

Skills

Compassionate communication

Therapeutic engagement

Patient safety commitment

Resilience in challenging environments

Education

HEE Care Certificate

Job description

Position Overview

We are excited to offer an opportunity to join our staff bank as a Band 3 Enhanced Care Healthcare Support Worker (ECHCSW), with flexibility to work across Maidstone Hospital and Tunbridge Wells Hospital.

As an ECHCSW, you will play a vital role within our direct care team, focusing on communication and therapeutic engagement. It is essential that you are committed to maintaining patient safety and have the right values, attitude, and resilience to work in a busy and often challenging environment.

Key Responsibilities

You will provide high‑quality care and therapeutic support to patients and their families, working in partnership with the wider multidisciplinary team. You will be assigned to individual patients on a shift‑by‑shift basis and work across wards and departments within the Trust, under the supervision of registered healthcare professionals.

You will support patients with behaviours that challenge by delivering one‑to‑one enhanced or cohorted care using a compassionate and therapeutic approach. Your role will be key in promoting dignity, safety, and wellbeing at all times.

This is a flexible position that requires you to work a variety of shifts, including days, evenings, nights, weekends, and bank holidays. Working on the bank gives you the opportunity to work flexibly at a time and date that suits you, offering a great work‑life balance.

Qualifications & Requirements

Please note: You must hold a nationally approved HEE Care Certificate, which must have been obtained in a healthcare setting.

To prepare you for the role, you will be required to attend an Enhanced Care Health Care Support Worker Induction Day. This training will ensure you understand the expectations of the Trust and how to provide effective, person‑centred support to patients with complex needs.

All successful applicants will be required to complete our corporate trust induction once a start date has been agreed. Following your corporate induction you will be expected to attend the Trust’s Clinical Induction Programme for Healthcare Support Workers.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level (Enhanced level now includes regulated checks against vulnerable adults and children).

Contact & Interview Details

For an informal discussion about the role, please contact Amy Daniels, Head of Mental Health – [e-mail].

Interview Date – To Be Confirmed.

About the Trust

Maidstone and Tunbridge Wells NHS Trust is proud to be ranked among the top 10 NHS Trusts nationwide, and was named the second‑best Trust to work for in the South East in both the 2023 and 2024 NHS Staff Surveys.

We are a large acute hospital trust based in South East England, providing high‑quality general and specialist hospital services to around 600,000 residents across West Kent and East Sussex. Our dedicated and diverse workforce of over 8,000 staff also delivers specialist cancer services through the Kent Oncology Centre.

In October 2024, Fordcombe Hospital near Tunbridge Wells joined the Trust. This planned care facility offers two operating theatres, 28 inpatient and day‑care beds, a full range of diagnostic services, and consultation and treatment suites.

Benefits

• Competitive pay
• Flexible, ‘as and when’ working patterns
• Free DBS check and uniform
• Priority access to shifts over agency staff
• Weekly payroll
• Support for ongoing development and revalidation
• Easy‑to‑use online shift booking system – Loop
• Access to the NHS Pension Scheme
• Blue light card eligibility

Our Staff Bank

The Staff Bank plays a vital role in supporting our services by providing flexible, skilled cover for temporary staffing needs across all specialties. It offers a rewarding and adaptable way to work, giving you the opportunity to broaden your experience, explore different specialties, and potentially move into a permanent role within the Trust.