Engineering Administrator

Adepto Technical Recruitment Ltd; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a proactive TCS Administrator for their Northampton office. The role involves ensuring data integrity and supporting order processing while providing high-quality service. Candidates should have a strong customer service background, excellent attention to detail, and proficiency in Microsoft Office. The position starts with full-time office training, transitioning to a hybrid model based on performance.

Qualifications

• Strong administrative or customer service experience.
• Attention to detail and accuracy in data handling.
• Effective multitasking and prioritization skills.

Responsibilities

• Process customer orders accurately and within service levels.
• Maintain customer records and product information.
• Monitor orders and delivery schedules for timely fulfillment.
• Liaise with internal teams to resolve issues.
• Generate reports and performance metrics.
• Ensure compliance with internal controls.
• Provide administrative support to teams.

Skills

Strong administrative or customer service background

Excellent attention to detail

Ability to multitask

Excellent communication skills

Proficient in Microsoft Office, especially Excel

Ability to work in fast-paced environments

Tools

ERP systems (SAP, Oracle, or similar)

Job description

Job Title: TCS Administrator

Location: Northampton, UK
Company: Diversey UK
Working Pattern: 5 days per week in the office until training is complete, then hybrid working (details to be confirmed)

About Diversey

Diversey is a global leader in hygiene, infection prevention, and cleaning solutions. We are committed to creating safe, efficient, and sustainable environments for our customers across multiple sectors. We are now looking for a proactive and detail-oriented TCS Administrator to join our team in Northampton.

Role Overview

The TCS Administrator will play a key role in supporting the efficiency and accuracy of our Transactional Customer Service (TCS) operations. This position ensures data integrity, smooth order processing, effective communication with internal teams, and high-quality service to our customers.

This is an excellent opportunity for an organised, analytical, and customer-focused individual looking to grow within a dynamic and supportive environment.

Key Responsibilities

• Process customer orders accurately and within agreed service levels.
• Maintain and update customer records, pricing data, and product information within internal systems.
• Monitor open orders, shipments, and delivery schedules to ensure timely fulfillment.
• Support issue resolution by liaising with logistics, sales, supply chain, and customer service teams.
• Generate reports, dashboards, and performance metrics as required.
• Ensure compliance with internal controls, policies, and quality standards.
• Assist with system changes, testing, and process improvements related to TCS operations.
• Provide administrative support to the wider TCS and Customer Service teams.
• Handle customer queries professionally via phone and email when required.

Skills & Experience

Essential

• Strong administrative or customer service background.
• Excellent attention to detail and accuracy in data entry.
• Ability to multitask and prioritise workload effectively.
• Excellent communication skills (written and verbal).
• Proficient in Microsoft Office, especially Excel.
• Comfortable working in fast-paced, deadline-driven environments.

Desirable

• Experience with ERP systems (SAP, Oracle, or similar).
• Previous experience in supply chain, order management, or B2B support.
• Understanding of logistics or distribution processes.

Working Arrangements

• Training Period: 5 days per week in the Northampton office for onboarding and training.
• Post-training: Hybrid working model (office + remote), subject to performance and team requirements.