Engagement Manager

Space Executive; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading AI safety company is seeking an Engagement Manager to oversee daily customer relationships and ensure satisfaction. In this hybrid role, you will partner with major tech firms, leveraging your 3+ years in consulting or customer-facing roles. Ideal candidates are detail-oriented and thrive in fast-paced settings, contributing towards AI safety and security initiatives. This position offers a unique opportunity to make a significant impact on user safety at scale.

Qualifications

• 3+ years in consulting or customer-facing roles.
• Experience in Trust & Safety, security, intelligence, or GenAI safety is a strong plus.
• Comfortable in fast-moving environments.

Responsibilities

• Own day-to-day relationships with enterprise customers.
• Build trusted partnerships and ensure customer success and satisfaction.
• Identify growth opportunities within accounts and support strategic plans.
• Track goals, feedback, and risks - escalating issues early.
• Work cross-functionally to deliver exceptional outcomes.

Skills

Communication and relationship-building skills

Detail-oriented

Proactive mindset

Collaborative mindset

Job description

Engagement Manager (NY) | New York, NY | Full-Time | Hybrid

Join a venture-backed AI & Trust & Safety leader powering the safety of the internet and the next generation of AI. This company protects billions of users globally and works with some of the largest tech platforms and frontier AI teams in the world.

Backed by top-tier global VCs with $100M+ raised across Series A & Series B, the company is scaling fast and investing heavily in product, talent, and customer impact.

Why This Role Is Exciting

• Work at the center of AI safety, Trust & Safety, and online security
• Partner directly with major tech companies and enterprises
• Join a high-growth, well-funded company with strong market momentum
• Make a real-world impact protecting users, platforms, and AI systems at scale
• Be part of a smart, mission-driven, low-ego team

What You’ll Do

• Own day-to-day relationships with enterprise customers
• Build trusted partnerships and ensure customer success and satisfaction
• Identify growth opportunities within accounts and support strategic plans
• Track goals, feedback, and risks - escalating issues early
• Work cross-functionally to deliver exceptional outcomes

What You Bring

• 3+ years in consulting or customer-facing roles
• Experience in Trust & Safety, security, intelligence, or GenAI safety is a strong plus
• Excellent communication and relationship-building skills
• Detail-oriented, proactive, and comfortable in fast-moving environments
• Collaborative, no-ego mindset