Engagement Manager

hireful; Warwick; Hybrid; GBP 43,000 - 48,000; Full time

Job summary

A leading charity organization in the UK is seeking an Engagement Manager to enhance relationships with members and Trusts. The role requires strategic relationship management, insight gathering, and event delivery to boost engagement and support. Candidates should have strong skills in stakeholder engagement and the ability to deliver quality programs. This position offers a salary between £43,500 - £48,000, with benefits including a 10% employer pension contribution and extensive annual leave.

Benefits

10% employers pension contribution (NEST)

28 days Annual Leave plus bank holidays

Employee assistance program

Funded eye site test

Mindful Employer Perkbox

Pay it forward days – 2 days volunteering

Qualifications

• Experience in stakeholder management and relationship building.
• Strong verbal and written communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Build and maintain relationships with members and Trusts.
• Lead engaging programs and events for members.
• Support strategic priorities and policy goals.

Skills

Relationship management

Strategic thinking

Event delivery

Insight gathering

Stakeholder engagement

Job description

Location: Hybrid

Department: External Affairs & Communications directorate

Salary: £43,500 - £48,000

Hours: Full Time (35 hours per week)

Contract Type: Permanent

Closing Date: 19th January 2026, 10.00am

Benefits

• 10% employers pension contribution (NEST)
• HSF Health cash Plan covering employee partners and dependants under 18
• 28 days Annual Leave plus bank holidays and increases with length of service
• 2 hours weekly wellbeing time out
• Employee assistance program offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling
• Funded eye site test (Specsavers)
• Pay it forward days – 2 days volunteering
• Mindful Employer Perkbox and Reward Gateway – discount platforms

Overall Purpose

The Engagement Manager plays a pivotal role in strengthening their relationships with their members and Trusts, helping to grow the sector’s collective impact, income and influence.

Working collaboratively across the organisation, the postholder will lead our approach to member and Trust engagement, connecting members with their strategic priorities and policy goals, supporting Trusts to realise the potential of their charities, and identifying opportunities for development and collaboration.

The role combines strategic relationship management, insight gathering, and event delivery to ensure members are engaged, connected, and supported through a refreshed and impactful member offer.

Overall Objectives

• Build and strengthen relationships with members and Trusts to maximise the value and visibility and impact of charities.
• Engage, advocate and influence members to align with their strategic goals and policy calls.
• Support Trusts to understand and realise the potential of their own charity.
• Use insight and feedback from members to inform and evolve the member and impact strategy.
• Lead the delivery of an engaging programme of events, learning and peer support that builds capability, connection and impact.
• Take a strategic and coordinated approach to connecting members to internal expertise, partnerships and opportunities that support their growth.
• Contribute to the design and delivery of a refreshed member offer that is responsive, strategic and commercially sustainable.

Key Responsibilities

Stakeholder Management and Engagement

• Build and maintain strong relationships with members, Trusts and other key stakeholders, influencing at all levels within a complex political environment.
• Represent their organisation at member meetings, networks and external events, acting as an ambassador for the organisation’s strategy and values.
• Engage members around strategic priorities, policy positions, and collective campaigns, ensuring alignment and shared impact.
• Identify and nurture opportunities for partnership, collaboration and income growth across the membership.

Insight and Strategy

• Gather intelligence and feedback from members to inform the member engagement and impact strategy, working with the wider team to support the creation of a Charter for the charity sector.
• Spot trends, barriers and opportunities that can shape future support, policy and advocacy work.
• Apply strategic thinking to balance nuance and competing priorities, helping to design initiatives that achieve shared goals.

Events and Learning

• Lead the design and delivery of a dynamic programme of online and in‑person member events and networks, ensuring they are relevant, engaging and high quality and help achieve their objectives to grow the Charity sector.
• Develop a commercial and sustainable approach to member support that achieves income targets and adds value to members.
• Take a strategic and coordinated approach that connects members and their Trusts to internal expertise, partnerships and opportunities that support their growth.

Programme and Project Delivery

• Plan and manage engagement and event projects from concept through to delivery and evaluation, ensuring they are well‑organised, on time, and impactful.
• Play a key role in the management of priority events, including liaising with suppliers, facilitating involvement from members and logistical support.
• Work collaboratively with colleagues across their organisation to connect members with relevant resources, campaigns and opportunities.
• Ensure that all activities are monitored, evaluated and continuously improved using member feedback and performance data.

Content and Communication

• Develop and tailor content for different member audiences, ensuring clarity, relevance and alignment with organisational priorities.
• Work with the colleagues to promote events, training and engagement opportunities through appropriate channels.

Team and Organisational Contribution

• Contribute to strategic planning and support cross‑organisational projects that enhance the member experience.
• Support the Sector Engagement Lead and deputise when required.
• Provide support to team members as appropriate, ensuring a collaborative and high‑performing culture.

Other Duties

• Visibly live their values, including our commitment to diversity and inclusion.
• Carrying out the duties of post in accordance with their policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
• Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
• Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
• This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.

REF-225 783