Engagement Business Partner x4

ComXps; Greater London; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in Greater London is seeking a dynamic professional for a permanent remote role that includes occasional travel. The ideal candidate will have experience in change management and customer engagement, with strong communication and problem-solving skills. You will collaborate with teams across the organization to enhance customer experience and link initiatives to business metrics. Familiarity with CRM and service management tools is essential.

Qualifications

• 3-5 years of experience in engaging with multiple internal stakeholders across functions & markets.
• Proven experience in customer engagement, ideally within a software or technology environment.
• Able to link engagement initiatives to business outcomes like CSAT and AHT.

Skills

Change management

Customer engagement

Communication skills

Problem-solving

Organizational skills

Tools

Salesforce

ServiceNow

JIRA

Job description

PERMANENT ROLE

Location: United Kingdom (Remote) - remote with partial travel to the London office (once or twice a month max) as and when required.

Clearance: DBS

Preferred skills

• Experience in change management, supporting the adoption of new practices in a fast-paced environment
• Familiarity with ITIL principles and service management tools (e.g., Salesforce, ServiceNow, JIRA)
• Strong understanding of application incident handling, and escalation processes
• 3 – 5 years’ experience in engaging with multiple internal stakeholders across functions & markets

Essential competencies

• Proven experience in customer engagement, account management, or business partnering—ideally within a software or technology environment.
• Strong communication and interpersonal skills, with the ability to build trust and rapport across teams and with customers.
• Excellent organisational and time management skills, with the ability to juggle multiple priorities.
• A problem‑solving mindset and a passion for delivering exceptional customer experiences.
• Able to link engagement initiatives to business outcomes (CSAT scores, AHT for example)
• Familiarity with CRM systems, ticketing platforms, and collaboration tools (e.g., Salesforce, Jira, Teams).
• Experience in cross-functional working across a geo-diverse business